Noksucow's personal blog

Had an issue with my dad’s Note 8 not getting cellular signal. Couldn’t make phone calls and had no internet. Wifi worked fine. I contacted T-mobile and Samsung. Was afraid that it was a hardware issue, but thankfully it wasn’t. I just wanted to post something on here to hopefully save someone some time and hassle.

I swapped the sim card into a different phone to make sure it wasn’t the sim card. Sim card worked fine. I reset network settings but that didn’t fix the issue.

Samsung had me wipe the partition. Sounds scary. Instead of going through the steps, here’s the link to a video on how to do it. You won’t (shouldn’t anyway) lose any data. It’s not a factory reset. Your mileage will vary though of course so there’s your disclaimer.

https://www.youtube.com/watch?v=yZO2oi-uqkA&t=6s

The signal showed up briefly but then disappeared again. The Samsung rep wanted me to take it somewhere to get the hardware checked. I was also chatting with the T-mobile rep at the same time. She had me go into the wifi call setting and change the setting to cellular network preferred. Voila! Cellular signal was back. All because of that one little stupid setting. I don’t know why that setting would or should completely turn off cellular signal. Seems like a bug.

So depressing.