Social Media Governance: A Shield or a Tool?
A good digital citizen is someone who has the skill and knowledge to effectively use technologies to enhance positive online communication and interaction (Office of the eSafety Commissioner, NSW Department of Education, 2023). Indeed, we have the rights and responsibilities to leverage a positive and equal online space. Additionally, social media platforms is a place which is âdesigned to âfacilitate cooperation and prevent abuseââ (Grimmelmann, 2015, p. 47, as cited in Gorwa, 2019, p. 856). It is a powerful shield, protecting digital citizens from unwanted harm while promoting healthy discussions and engagement.Â
But letâs be truthful here: the digital world is way too far from that utopia. Gorwa (2019, p. 857) noted that these governance mechanisms were strongly influenced by the corporate interests, âpolicy and regulatory constraintsâ. Besides digital users, social platforms are also shaped by businesses and platform algorithms. As being driven by corporate interests, brands and platform algorithms are willing to do whatever it takes to gain the most awareness and engagement. Unfortunately, such controversial or even negative issues are contents that generate the most engagement online. So instead of preventing harmful conflicts, letting them happen is worth much more money. Â
Need an example? Nikeâs 2018 âDream Crazyâ campaign featuring Colin Kaepernick will explain how in the one moment, social media governance, digital conflict and corporate-driven align and interact.Â
Nikeâs "Dream Crazy" Campaign
It is the controversial issue raised from Nikeâs 30th anniversary âDream Crazyâ campaign in 2018. The campaign received a mass discussion for featuring Colin Kaepernick - a former North American Football (NFL) player who chose to kneel during the U.S national anthem to protest racial injustice.Â
Nike's Dream Crazy campaign's backlash
At first, Nike faced an outraged backlash. People criticized the brand when choosing a figure that disrespected his nation flag and the anthem. It caused the Internet to explode with millions of posts with the trending hashtag #BoycottNike, featuring images and videos of users damaging Nikeâs apparels to show their disapproval with Nike and Kaepernick.Â
However, when the official advertising was released and published on Twitter, there was a new wave of digital citizens who showed their support to the Dream Crazy campaign.
Nike's Dream Crazy campaign's ads
People started to praise the campaignâs powerful message and the brandâs brave movement in taking it stand in a controversial political issue. Hashtags like #NikeDreamCrazy was widely used under reshared posts of the ads, raising their supportive voice for Nike and Kaepernick.Â
In this digital battlefield, social media governance played a different critical role. It ensured users were facilitated with platform affordances to effectively amplify their opinions and connect with like-minded others while preventing online harassment between the two groups. Nevertheless, despite the offensive objection of the boycott movement, the platform governance remained still, not taking any action to limit the harassment on Nikeâs reputation. But if the platform governance didnât do anything, shouldnât Nike do something to gain back its credibility?Â
In fact, the platform governance spotted its benefit from the conflict between the two opposing groups; the more they debated on social media, the more engagement needed to be made, which inevitably benefited the platform itself. Moreover, Nike was not that dumb to let people keep criticizing it. Nike knew about the operation of the platform governance and Nike knew about the potential increase of audiencesâ awareness gained from that social conflict. Therefore, a social media conflict that people believed was a place where digital citizens were provided to argue over a political issue to foster a better world, turned out to be a calculated marketing strategy that leveraged social media governance and digital conflict for corporate interests.Â
From another perspective
it was sure that businesses played a vital role in shaping the perception of society. After his protest, Colin Kaepenick was immediately eliminated from the NFL, losing his professional career and becoming one of the most polarizing figures in the U.S.. He was also indirectly involved in online harassment - he was criticized across platforms for years. Social media governance can not save Kaepernickâs reputation, but Nike did. With Nikeâs endorsement and its power in reshaping the societyâs perception, Kaepernick not just overcame his backlash but also became a reputative activist. .Â
References
Gorwa, R. (2019). What is platform governance? Information, Communication & Society, 22(6), 854â871. https://doi.org/10.1080/1369118X.2019.1573914
Office of the eSafety Commissioner, NSW Department of Education. (2023). What is Digital Citizenship? | NSW Government. Www.nsw.gov.au. https://www.nsw.gov.au/education-and-training/digital-citizenship/about













