Be the chaos you want to see in the world

If the SAUNA was turned human, would it be just one guy or a whole group…? 🏠

well every time i've called, the new representative has been like "i'm so sorry, but there's no ticket by that number. i have no record of you ever calling about this. i'll start a ticket for you."

finally, the fifth time i nearly burst into tears of frustration and i said "i don't want you to start a ticket for me, because it will be the sixth ticket created for this same issue. every week, one of your colleagues tells me they'll create a a new ticket for me, and then nothing happens."

they said, "i'm sorry but i have no record of those tickets existing." and i was like i KNOW. but they doooooo what is happening.

finally i got transferred to a supervisor's supervisor.

if you've ever worked in online customer service, you know that when a customer calls with a problem, you create a "ticket" that puts that issue into the system. if you can't resolve it, it goes into a ticket queue, where other people with the ability to resolve it select it, put it into their personal working queue, and resolve it.

well after 30 minutes of searching, this supervisor tells me, dumbfounded, that she's discovered a completely unique queue she's never seen before, where my tickets have been going somehow. a pocket universe queue that no one has access to or can edit or select from, not even her. she has no idea what's happening. she's like "yes, here are all your tickets, and no one can open them or comment on them or resolve them.....this is crazy......" and it's JUST my tickets in there. no one else's. of tens of thousands of customers.

all professionalism fell by the wayside. i told her i've worked with those queues before and also found that totally wild. she was like "what the hell is going on...." and talked me through everything she was seeing and how gobsmacked she was. we were both like "this is one for the books truly"

tells me she's going to have to bring this up above herself because this is a really big error on like, a coding level, that she has no idea how to resolve. tells me she will personally call me back tomorrow to update me.

four days pass with no word.

i call customer service again. random agent. explain the entire situation, including that last bit.

agent says "i'm sorry but i have no record of those tickets existing. i'll have to start a ticket for you. rest assured, it will be resolved."

i said, "no it won't be. it never will be. because they're in the special queue."

sometimes the resource in question functions well in one city but has zero to offer anyone in any other location, for whatever reason, and very very often, when you DO find a real organization or lead or opportunity, they will have incredibly limited hours of operation, are not taking new clients and wont tell you when they are taking new clients, and/or have other means-testing that is simply infeasible to complete. i think on average i have to spend 1-10 hours on this timewasting shit to find one good lead for any sort of actual material result, and i am living in a DEEP blue liberal democrat metropolitan area.

we should all keep this in mind when we see fundraising posts on this website for people who are asking for food, medicine, or transportation money. the kneejerk response is to wonder why they simply havent gone to the foodbank. well, as a regular foodbank-goer who lives within walking distance of a food bank, let me tell you. it takes days to recover from a single trip there, and days to prepare for the next trip, due to all of the above. they only let you go once per week, so you have to carry as much as you possibly can back home, and you arent allowed to make multiple trips, and they wont let you take enough of anything other than dry beans to last more than a week anyway. so you cant make multiple trips per week, but you also cant stock up adequately to avoid running out of stuff like dairy and fruit in a couple days. if i was SLIGHTLY more disabled, or had kids, or had a normal job with normal job hours, it would be entirely impossible to go at all.

i could just lie to them and go multiple times a week anyway, and this would qualify as "welfare fraud". when you see accusations of "welfare fraud", keep this in mind also.

if you personally want to post a list of these resources, it behooves you to note for each one in you list whether you have personally used the resource or not, WHEN you did so, WHAT the result was, and WHERE you are located. if you cant vouch for it, go ahead and post the lead anyway, but say so. try to help people triage their list of leads

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BITE stands for Behavior Control, Information Control, Thought Control, and Emotional Control.

The more points a group “scores” on the model, the more of a cult it is.

I think this model is the best one for several reasons:

It’s more nuanced than “cult” or “not cult” and doesn’t make false equivalences between groups

It’s versatile, applying to groups big and small, and cults of all kinds, religious, political, financial, etc.

This is a great example of Thought Control used by cults whenever they’re confronted with criticism.

Not all high-control groups are religious. Secular cults exist.