10 Ingredients You Need To Organize A Flawless Workshop
By Allen Jaffe and Team : Lean Startup Machine Cape Town Organizers
Here is my feedback on our very successful Lean Startup Machine event. I attended the LSM London event and loved the concept. Immediately I wanted to bring it to Cape Town, South Africa. All in all, I can confidently say that we had a 10/10 event â even earning a standing ovation from attendees, mentors and judges alike on Sunday evening!Â
In terms of drop-off, we only had 3 people leave due to transport issues and bringing an existing business in, which quickly became difficult to validate from a customer perspective. This discouraged them and they felt the need to withdraw.Â
If I can offer any advice to future organizers, it would be to take care of teams who are formed around existing business models, they canât let go and be objective to the data presented through experimentation. Â
1.  Core Committee Hustling. All Day. Everyday.
We formed a committee with four people. Three of the 4 left leaving me alone. As a result I leveraged my company to get involved and assist. The committee is critical is making this a success.Â
We created a shared Google doc and broke up sections/responsibilities to each person such as:
- Media, PR and Communications
- Ticket Sales and Promotion
- Catering and Special Dietary Requirements
The mentors make the event. I know the local startup community pretty well so had a great advantage to kick things off. I then reached out to specific mentors of famous startups via LinkedIn. Get the paid LinkedIn account and you can send intro e-mails to viable influencers. People are normally honored that you considered them for the position and respond really well â wanting to know more almost immediately.Â
We then prepared a welcome pack to the mentors with all the tutorials & FAQ's. We did struggle to get the mentors to commit to a specific time for us to do the pre-event testing, and despite our best efforts in terms of resource packs - found a few of them arriving without having watched the videos. We arranged quick huddles at a coffee shop nearby to make 100% sure they understood their roles - and the use of Javelin - before exposing them to teams and their initiatives.Â
We initially struggled to find sponsors, but at the end got 2 x champion sponsors that really helped out a lot. We also reached out and got free drinks etc. from an ice-tea company which was fairly easy.Â
The sponsors do require admin in terms of what they require for their input â we had to allow them to bring pull up banners and print branded content for the attendees. We made extra sure to clear these with Ani and the team in New York before giving go-ahead to print material associated to Lean. Sponsors were also provided with free tickets, and some had competitions for their community to win tickets â this was great additional exposure and promotion for the event.
 4. Superior Speakers / Judges
In terms of speakers â we had two types; those Skyping in and those who were onsite at the event.Â
Grace and Trevor offered to Skype in, at first we were a little nervous being at the most Southern Tip of Africa â our Internet can be a bit touch and go. We had attended another local event where Julian Assange Skyped in and they had spent around $36k on the internet line... and the quality was absolutely terrible. To rally, we integrated a second pipe from our business - a 50mb connection with zero other people on it. To cut a long story short the Skype call with Grace and Trevor went without a single hiccup and really stole the show! Â
In terms of speakers in Cape Town, I then was able to ask the mentors (group e-mail) who was keen on the remaining 2 x topics and two mentors jumped at the Customer interviews and Concierge MVP, which was great.Â
I then reached out to a friend to do a workshop on Landing Pages and also organized a bonus talk from a local entertainment artist on the art of pitching, which really added value.
For the judges, I wanted to make sure they truly understood LSM, were well known in startup circles and just genuinely nice guys :) It was really easy to get the judges to participate, although they were brutal with their questioning.
We landed 5 media partners and prepared a special media pack (see attached). They then wrote some great articles and interviewed me. Here is one of them:Â http://ventureburn.com/2014/05/lean-startup-machine-launches-cape-town-event-fail-fast-succeed-faster/
I found that some of the media partners just published an article, while others were at the event, interviewing and doing follow-up articles. Make sure you find the right media partners.
6. Propulsive Promotion of Ticket Sales:
Here are tips to get great ticket sales. We had 72 :)
- Work with your media partners to promote the event as much as possible.
- We setup a Facebook page and used paid promotion to boost our reach:Â https://www.facebook.com/leanstartupsouthafrica.
- We used our social media team to promote via LinkedIn, Twitter and obviously Facebook.
- We did mentor profiles and really promoted each mentor in a big way (even live-tweeting thanks from the event for each mentor and speaker).
- We contacted local startup communities such as "Tech Chat" and "Startup Grind", as well as "Silicon Cape"; we offered each community a less than 20% coupon which really helped get the event noticed.Â
- Have someone dedicated on email communications who can immediately answer queries regarding the event and coax partners/mentors to invite people on their limited coupons. Â
- I personally had a few mails where I had to convince people, but thatâs part of the job.
We used our offices which had an auditorium, three boardrooms, two offices to serve as organizer headquarters, as well as a kitchen area with communal tables and of course the ever-popular table tennis chill section.Â
The bonus is we offered free under-cover parking with security, free Wi-Fi, and even popcorn made fresh from our machine. Each team was located within an 800mÂČ open-plan office, making it easy for mentors to walk around and assist. We tried to ensure that every team was provided with either a chalk wall, stationary or mobile whiteboard for brainstorming. We were also centralized in the CBD, providing easy access to a multitude of optimal customer interview hot-spots.Â
8. Audible Audio For Presentations
I almost used our internal projector and computer speakers but decided to make use of a professional audiovisual company instead. This was THE BEST MOVE EVER!
The presentations/speakers and Skype sessions really benefitted from kick ass sound and visuals. When Trevor and Grace Skyped in, we had wireless microphones in the audience to facilitate attendees being able to ask their questions. The professional audio/visual guy also played cool intro music to different team presentations, really adding to the vibe and excitement of the whole event. We managed to get all of the equipment sponsored and only paid for the labour, which was a huge win.
9. Organized Operational Logistics
The event logistics were varied and vast. From printing stickers, T-shirts and Javelin boards â to creating pull-up banners to skin the event and buying enough pens, markers, sticky-notes for 15 teams. We also had to ensure that we could provide security guards over the weekend, as well as access to the parking garage. Our neighbors in the building had to be notified and certain arrangements made to limit building in the area, which could have interrupted sessions with loud noise during the weekend otherwise.Â
We canât stress enough not to underestimate the mess. We had to alternate shifts of volunteers to clean up in the auditorium after each meal or speaker session. Many people leave half-drunk cans of cool drink under their chairs (many knock these over and then leave big puddles that will need mopping). Itâs really important to have a plan for all of the garbage to be whisked away as quickly as possible.Â
Additionally, we found that the Friday night was quite challenging when it came to checking attendees in and giving them their welcome packs (programme, name tag, WiFi password and event hashtag etc.) As people were able to buy multiple tickets under one name, it became tricky administrating who had actually bought a ticket or not. We would suggest making it compulsory when people buy tickets to events off of the city websites that they have to provide a name and surname for each ticket. Â
When each person arrived, we asked them about food preferences, such as which flavor baguette or pizza or breakfast they would prefer and then catered for them accordingly. We also had drinks on standby and offered coffee/tea and beer at night. We had a few vegetarians, wheat and lactose intolerant attendees â our team brought in specially catered meals for these people. Itâs very important to clarify beforehand who has special dietary requirements.