respect rioters

i work with unhoused people fleeing domestic violence, and i have a client rn whose driver's license expired in 2024, and she needs a new id to apply for apartments. ok, cool. problem is, she lost all her documents due to the domestic violence

so we call the dmv. dmv needs a birth certificate. like i said, she lost her birth certificate. she needs a new one. her birth certificate is from out of state

we look up how to get a new birth certificate. the birth certificate needs an id to order it. cool cool cool

ok then what about secondary options? well, she needs two secondary sources of identification to order a replacement birth certificate, and she only has one, because for everything else she needs an id. fishing license? need an id. fucking park pass? id. she could have her 18+ child use their birth certificate to vouch for her, except her abuser won't let her talk to her children, so that's a no go

ultimately we land on social security card. this is where we're at in the process rn. ofc she doesn't have her ss card, so we need to order that. social security also requires an id to request a new card, but they'll take a health insurance card with a picture attached (god fucking bless them). she has medicaid but doesn't have a physical copy of the card, so we have to figure out how to get that. then once we do that we have to upload it to the social security website, and if that doesn't work, we have to, god forbid, call the social security office (takes literal hours) and then make an appointment. she doesn't have transportation or cell service, so we would have to figure out a way to coordinate me getting her to the appointment in order to present the document

then we wait 10+ days for the replacement, that has to be mailed to me bc she is unhoused and doesn't have an address

then we need to submit her request for a new birth certificate, which we have to figure out how to pay for, bc it is not free. they're at least a month behind on requests, btw, so we are probably looking at may at the earliest for that to arrive

then we need to take the birth certificate to the dmv

dmv also requires two pieces of mail not from a po box. she doesn't have an address, she is unhoused. she can use the homeless shelter in town, but we will need to mail her stuff there and have her receive it first, and also then the homeless shelter address will now be on her new id, which landlords will recognize and may discriminate against her for

during all of this she is sleeping in a garage. it was negative one degrees this morning. also, forgot to mention, she is terminally ill. some days i legitimately don't know if she lived through the night. every day is a toss up

the absolute soonest she will have an id is probably late may. forget voter registration--most rentals won't let her apply without it. she won't be offered section 8 housing without it. she can't apply for ssdi without it. she is blocked at literally every corner without it, and the absolute soonest she can get it is late may. the dmv literally has her old card on file, and she knows the number by heart, but it doesn't matter. it doesn't count if it's expired, as if she's somehow become someone new

and that's all with the help of someone whose job it is to do this shit. imagine if she didn't have a caseworker. she has a ten year old donated iphone that only works on wifi, she can't even do her own research bc she doesn't have internet half the time. how the hell is she supposed to get anything done on her own?

so here's a super long post about strokes in general, and mine in particular/what I went through.

I work in tech, and much of what I do is support sales reps within the company by resolving errors with the software they use.

There is one sales rep who, every single time I send her a message or email with extremely specific instructions that will resolve her issue, does something completely different from what I tell her. Every time. Without fail. It is so glaringly obvious that she has never read even a single word that I have written to her.

So one day, she sends me a message that says little more than "(software) is broken, help"

So I do my standard song and dance of asking her what she's trying to accomplish, and what specifically is stopping her from doing that. And eventually, after much unnecessary back and forth, she tells me there's an error message. I ask her to send me a screenshot of the error message. She does.

The error message basically says, "these two required fields are blank. To resolve this, please fill in these two specific fields, and then click save."

So I take a few deep breaths.

Then I lie to her.

I message her back, saying "hey yeah, for some reason it's not loading that screenshot on my end. Could you type out the full text of the error message for me?"

She does.

I ask her if she still needs help.

Client is reporting that Some Thing Program doesn't work. I ask if there's an error message with further information about what's not working. Client says "no". I go over and ask Client to open Some Thing. Client double-clicks on the icon for Some Thing, it starts to boot, an error message dialog flashes up on screen, Client closes error message before I can read it, Thing closes after the error.

"What did that error message say?" I ask.

"What error message?" asks Client.

I tell Client to open the Some Thing again and then not click anything else. Client opens Some Thing, error message appears, Client clicks it away again.

I tell Client to stand up, step away, and give me physical control of the computer. I open Some Thing, start looking at the error message without closing it, and Client says "You should close that." I tell Client that I am reading the error message. Client is apparently accustomed to treating error messages as a kind of spam email that should be deleted as fast as possible, and gets agitated that I'm reading it.

I read the error message. It tells me what the problem is. I fix the problem. Some Thing works now.

---

Later, I start thinking about how such an error message might perhaps be engineered to be more attention-grabbing and close-resistant as a way of making people read it. It's not important for some random program here, but there are more important systems (medical, etc) where it would be reasonable to demand the user's attention because people's lives depend on paying attention to the error message.

She was a computer programmer / analyst, a... Long Time Ago. Called in for a system she'd installed before, the office folk said they kept having problems where it Didn't Work Right (no error, a malfunction)

She investigated, and told them that could only happen if they did 3 specific things in a specific order, which they should not ever do.

So, she asked, did they ever do that?

No! Of course not, was the answer.

So she made a couple of small changes, packed up and said that should be fine, but they should call her if there were problems.

The next week

She had a call saying "We're getting a strange error message on the system, can you help?"

She said, of course, can they tell her the error?

And the message was: