Okay, so. Iām going to try and collect my thoughts and talk about what happened and what I think we as consumers should do about it. If I come across as emotional and disorganized, itās because I am. To say Iām upset about this is an understatement.
GameStop announced on December 14th that they would be the sole seller of the Kingdom Hearts III PS4 Pro in the US and Canada
Pre-orders opened and were sold out within hours
Over the course of the next month, some people here and there who ordered online posted about their pre-orders being unexpectedly cancelled. I think these cancellations were more prevalent about 1-2 weeks after the system was up for pre-order. There was a lull in which I stopped seeing people post about it, so Iād assumed that everyone who hadnāt been contacted yet would receive the orders they placed.
Fast-forward to yesterday, four days before the (legitimate) release of the game in the US and everywhere else outside of Japan. E-mails were sent out to countless people whoāve had the PS4 Pro pre-ordered for over a month saying first that there was an issue with their payments on file, and then in an additional e-mail that there was aĀ āsystem errorā that disrupted their orders.
GameStopās way of apologizing to customers was to offer a $25 online-onlyĀ āgift coupon.ā IT IS NOT A $25 gift card. YOU MUST SPEND AT LEAST $25 ONLINE in order for the coupon to be applied.
E-mailing customer support, calling customer support, and calling in-store yielded three different answers
E-mail: We oversold and Sony refuses to make more PS4 Pros.
Call: We are contacting the manufacturer to make more and will add you to a list to be contacted when/if anything more can be done. Try calling stores to see if they have any availability.
In-store: All orders were to be made online and stores had nothing to do with the process.
TL;DR GameStop allowed too many people to make pre-orders and then cancelled hundreds if not thousands of orders four days before launch.
So, what happens next? I have to be honest, guys. With GameStop and pre-order culture being what they are, Iām not sure anything will be done to fix this particular problem. GameStop is a companyā a cold, hard business. They donāt care about you as a person. They donāt care that youāve been waiting for Kingdom Hearts 3 for years. They donāt care that you may have taken measures like saving up or even trading in an old system in order to make your order of the PS4 Pro happen. All they care about is your money, and that is why the $25Ā āgift couponā they sent requires you to spend money in their online store.
Unless a miracle happens, GameStop, Sony, and Square are not going to make this right. All we can do is use our power as consumers. Itās time to put our money where are mouths are and punish GameStop.Ā
FIRST AND FOREMOST: FOR THE LOVE OF GOD PLEASE DONāT BE MEAN TO THE ASSOCIATES, STORE MANAGERS, AND CUSTOMER SERVICE REPS WHO HAD NOTHING TO DO WITH THIS MESS.Ā
That said, even if it feels pointless, make noise about this. Call Customer Support. E-mail them. Contact them about it on social media. Encourage your friends to do the same. RESPECTFULLY.Ā Ā
DURING THESE INTERACTIONS, LET THEM KNOW THAT YOU HAVE NO INTENTION OF GIVING THEM YOUR BUSINESS IN THE FUTURE.
AND THEN FOLLOW THROUGH WITH IT. I donāt care how cool a GameStop exclusive looks. Stick to your guns. Do not give a company with a reputation for misleading and disappointing customers with pre-order screw-ups get away with what they did to you. Buying anything from GameStop after this would be like letting someone punch you in the face, leaving for a while, then coming back to their house to let them punch you in the face again. Like I said. GameStop doesnāt care about your inspirational KH story. They care about your money and whether or not you give it to them. SO DONāT.
I know a lot of other people who were affected by this clusterfuck (including my best friend who is just devastated, and it breaks my heart). All we can do is try to wield the power of the consumer like a Keyblade and unlock the door to better business practices. Itās a long shot, but we, the gamers, DID manage to get EA of all companies to revamp their lootbox system in SWB2. We CAN make change if we are a determined and unified front.
To everyone out there whoās going through the same thing I am right now: try your best not to let GameStop ruin your KH3 experience. You will soon be playing KH3, and shitty business practices will not take that fact from you. Have fun, and let your love of the series push away the encroaching corporate darkness.