Intelenet Global

We at Intelenet deployed robotics solution that simplified the process workflow, reduced manual steps involved in contract rate disagreement, missing payments, remittance advice and general information queues, thus automating vendor help desk in turn resulting in improved productivity. Robotics Process Automation has capability covers various back-office functions entire employee life cycle, which offers our clients access to virtual workforce by automating manual processes, and supporting live agents with intelligent data/reports for decision making.

NPS for Mortgage Servicing Operations improved by 14 points across 2015 through root-cause analysis of detractors, robust feedback framework and soliciting ideas for service improvement. Know how Intelenet's Mortgage Solutions team enhances customer advocacy for leading financial institutions.

Business process management mainly comprises design, execution and monitoring. The key components involved in business process management are risk management, business process modeling, business process outsourcing, employee motivation and product inventory. The main advantage of business process management is that it can be remolded as well as modified again according to the needs of the changing business environment. It can also be changed to cope with the new trends in the industry. By introducing a business management plan, core processes such as budgeting, capital expenditures, and administrative processes can be perfectly managed.

Our continuous endeavor towards Operational Excellence and delivering Customer Satisfaction, serves to amplify Intelenet's service delivery across industries and geographies.

With Integrated Speech Analytics to yield higher revenue conversion and Data Analytics to build recommendation engines for Advisors, Intelenet  is setting new benchmarks for travel process transformation.

Intelenet Global Services is a leading global provider of business process services, powered by strong processes, consulting and technology to enable world-class customer management solutions. Intelenet operations consist of middle and back office skills and capabilities across customer contact, transaction and financial processing, and related consulting and technology services.

Intelenet’s offerings to Banks & Financial Services providers are designed to specifically meet each client’s needs. We leverage our vast industry experience, understanding of various markets & verticals and our focus on analyzing & forecasting changing consumer behavior across various segments. Our services are focused on adding long-term value to our clients, helping them deliver quality service across various channels while maintaining a controlled environment that is compliant to all relevant regulations.

We at Intelenet deployed robotics solution that simplified the process workflow, reduced manual steps involved in contract rate disagreement, missing payments, remittance advice and general information queues, thus automating vendor help desk in turn resulting in improved productivity. Robotics Process Automation has capability covers various back-office functions entire employee life cycle, which offers our clients access to virtual workforce by automating manual processes, and supporting live agents with intelligent data/reports for decision making.

Intelenet Global Services is an end-to-end Solution Provider of Mortgage Services including default management and multi-layered underwriting. With award winning Mortgage Services Team at Intelenet, we deploy innovative solutions supported by LEAN/6-Sigma methodologies to transform the mortgage processes for some of the leading financial institutions across continents.

We at Intelenet deployed robotics solution that simplified the process workflow, reduced manual steps involved in contract rate disagreement, missing payments, remittance advice and general information queues, thus automating vendor help desk in turn resulting in improved productivity. Robotics Process Automation has capability covers various back-office functions entire employee life cycle, which offers our clients access to virtual workforce by automating manual processes, and supporting live agents with intelligent data/reports for decision making.

We leverage a mix of Social Media, Analytics, Mobility and Cloud based solutions to prepare comprehensive customer profiles, provide insight on historic interactions, in turn delivering accurate, timely information about each customer to an associate before the point of sale/ contact. This way- the customer is always at the center of the transaction, creating positive moments of truth and reducing the customer effort.

Intelenet is a leading Contact Center Management Service provider in India. We are specialized in priority desk management, customer acquisition, maintenance, retention & collection​.

We at Intelenet Global Services provide end to end solutions to some of the world’s most renowned travel companies. We specialize in providing travel specific sales, customer service and back office operations for our clients.