“Conversation view” labelling causes SEARCH FAIL in Gmail
So here’s something you may or may not know, which I just found out today... the painful way.
Gmail has this feature called “conversation view”, which, if activated, will group together in one single message thread all your messages that have the same subject line and which were sent around the same date/time.
You’ll get what appears to be a single email, but with a bracket next to the sender’s name, indicating the total number of emails that belong to that thread.
I’ve always had conversation view set to “on” in my Gmail account, because it makes my inbox look tidier, and I don’t have to personally label each and every message I receive that clearly belongs to the same thread.
But then today I realised that conversation view has an inherent flaw - it doesn’t actually always label each individual email message within the thread!!!
Now, you might think, why is this a problem?
Well, just a few minutes ago I needed to find a particular email that contained info about an item I’d sold some time ago on Steam. I knew that email had been labelled “buy/sell” (or so I thought!), so I searched for it under that label. Lo and behold, the search results yielded nothing.
Stumped, I eventually searched my entire mailbox for the message, and not just the “buy/sell”-labelled emails. Once I did that, Gmail managed to find me the message I was looking for. When I looked at the results, I saw that the message I wanted had been grouped together with 18 other messages into a single thread with the same subject line. That thread was labelled “buy/sell”. Yet searching for that single message under the “buy/sell” label yielded no results.
The only explanation for this is that, in conversation view, when you label an entire thread of messages, depending on which message you are viewing in that thread when you label it, not all messages in that thread will get labelled. This is despite the label correctly showing next to the whole thread in your inbox.
Here’s a maybe slightly more helpful illustration of what I mean:
If you look at the above image, the “buy/sell” label is clearly seen being applied to the entire thread. But this does not mean that each and every message in that thread is similarly labelled, as my search results have revealed, because then I would’ve been able to find the message I’d been looking for when I tried searching for it under its thread label.
Wow, that was a mouthful. I hope Google looks into this. I’m still using conversation view for now, but I don’t like the fact that labelling is flawed and because of that, some of my individual messages don’t end up being labelled at all!