Engagely

Chatbots are an amazing tool to deliver great customer experience and are gaining popularity with more and more companies deploying ai powered chatbots on their websites and mobile apps. Having deployed several bots for our clients across industries and various use cases, we thought of penning down some of the things that companies must plan while they embark on a chatbot journey.

The COVID-19 pandemic across the globe seems to be changing the game. Healthcare authorities are struggling to cope with the current uncertain health crisis as hospitals are short of medical equipment and staff. Hospitals are overwhelmed with queries and cases pouring in, from the infected ones to other concerned and extra precautionary individuals. Painfully almost all kinds of emergency response health support systems worldwide are on the verge of collapse. The situation has brought on uncertain changes to the healthcare domain as well as people in their daily lives. Patients’ needs have changed as they need access to information faster and more than anything else, they want a response to their concerns instantly. Thanks to the technologies like artificial intelligence (AI), natural language processing (NLP), and machine learning (ML) for providing Chatbots- an excellent solution to solve most of the organizational problems.