Spin Cycle

You Gotta Commit #CIO #HigherEd #EdTech

When I’m not working as a CIO, my free time is spent with family and hobbies.

Or should I say, feeding suppressed and repressed dreams of what I hope to do – someday – when I do pass the torch to some other toiler in the field.

My particular coping mechanism of choice is music; though if you were to ask my boys, it would be embarrassing them with my music.

Whatever.

Playing for yourself in the…

Set the Table #CIO #CEO #CxO #ProjectManagment

Having lived in many different regions of the country over the span of my professional career, has afforded me a somewhat unique perspective on a wide range of spoken – and unspoken – modes of communication with my peers, colleagues, bosses, and direct reports.

Born in the South, I took for granted the “culture of nice” one finds in many workplaces – where one rarely is confronted with unpleasant…

Advice to a Friend

This has been a year of many transitions – for myself, for my family, and for far too many of my close friends.

For me, a great new job.

For my family, a new town, a new state, a new set of schools and friends. New beginnings, in return for so many hard goodbyes.

And, while some of these transitions have been trivially easy, others have proven to be – jarringly – life altering.

Several of…

You're Not in the Customer Service Business - You're in Constituent Services #CIO #HigherEd

Being a higher ed administrator – particularly an administrator working in technology – you might naturally assume that you are in the business of supplying basic customer services to the people you serve.

And, mostly, that is a fair assessment.

However, a more accurate portrayal of what higher ed CIOs, CTOs, and CDOs provide might be more cogently defined as constituent services: that is,…

Entertainment and Experience - the "New Engagement" #EdTech #HigherEd @druryuniversity

Think about how you now “consume” your favorite entertainment.

It’s not enough to merely “watch” Game of Thrones, House of Cards, Westworld, or The Walking Dead.

No.

You binge watch. You stream.

You follow the show’s Twitter accounts. Lurk their Facebook pages. Troll – or be trolled – on Reddit, and the show’s sub-Reddits.

Obsessing over every leak, spoiler, and clue, as to what will occur next…