CWA Ninja

In the past few years, automation has made its place in almost every industry – from the healthcare industry to the manufacturing sector to the hospitality industry. Machine learning and AI (Artificia...

When it comes to increasing cybersecurity resilience within an organization, patch management is key. In a survey of cyberattack victims, for instance, 57 percent said that the simple act of applying a patch could have prevented an attack. Nearly a third of respondents said they knew about the vulnerability before the attack but failed

In today’s technology-driven world, the role of a managed service provider (MSP) in supporting a business’s ability to leverage that technology is more critical than ever. That vital role means that MSPs are often busier than ever before, requiring them to optimize their resources to deliver the technology and services their customers need. The added challenge

Cyberattacks continue to rise, causing billions of dollars of damage to organizations of all sizes around the world. Managed services providers (MSPs) have an important role in helping guide customers on mitigating these attacks and helping implement technologies to defend their organizations better. There are many ways that an MSP can help a customer mitigate

Building a successful managed service provider (MSP) business takes a lot of hands-on touches, both for implementing the technology and delivering excellent customer service that will keep clients around for the long haul. That said, there is also a growing place for automation as part of an MSP’s stack of technologies and services. There are many

As managed services providers (MSPs) enter 2023, many are looking for new tools and technologies to help them up-level their businesses in the new year. One technology with a growing promise to elevate an MSP’s business across several areas is automation. Automation broadly describes the use of technology to replace human intervention. It does this by

For managed services providers (MSPs) everywhere, remote monitoring and management (RMM) software is a key tool in the arsenal to run your everyday business. Through RMM, you can manage customer environments from afar, keep devices up to date, fix any issues or problems that might arise, track documentation for reporting, and more. While RMM software can

With thousands of computer support specialists in every country, working with the right IT services company for helping your business is important. How can you find an IT firm that excels in Business ...

As managed services providers (MSPs) enter 2023, many are looking for new tools and technologies to help them up-level their businesses in the new year. One technology with a growing promise to elevate an MSP’s business across several areas is automation. Automation broadly describes the use of technology to replace human intervention. It does this by

A friend and beta tester of Queue Ninja asked me if he should let his dispatcher go... Here is what I told him Your team is the lifeblood that enables your business to grow. They are your connection to your customers, the diverse opinions, and thoughts that make up your innovations. Your eyes, ears, voice, and

LT NINJA has experience with hundreds of MSPs of different sizes, forms, and maturity. We have seen many Automate environments and know what works and what doesn’t. You can spend months dialing in Automate or allow us to make it our mission to handle Automate

We put together a few of our favorite automation scripts to showcase how we can optimize your RMM. Our LT Ninja stack has many more offerings and we are adding new items every month! Windows 1903 install script - upgrades both older Windows 10 systems and lover Windows OS machines to Windows

Option 1 (Contacts Within ConnectWise Automate): You can create users so that they have access to just their machines easily through Automate if they are trying to remote into a single machine. Prerequisites: Each email must be unique inside the system. They can have their email being used as a user or used at another client or

In the last few years, it’s become apparent that managed service providers (MSPs) are increasingly becoming the target of cyberattacks, to the point that the Department of Homeland Security issued a warning about targeted attacks targeting the sector last year. It's not hard to see why MSPs are a tantalizing target for attackers.

With cybercriminals attacking MSPs more frequently now than ever before, MSPs are on high alert. Even when they’re leveraging the right solutions, taking the necessary precautions, and being extremely vigilant, MSPs, like businesses in other industries, continue to fall victim to the growing number of malicious threat actors seeking to exploit vulnerabilities in IT infrastructures worldwide. But

The good and the bad about Dispatch. Learn from my experiences and improve the way you dispatch tickets! I remember the first time I worked a dispatched ticket. I was hammering away at a printer issue that appeared to be driver related. While