clixifix,Customer Care,simplified

clixifix® is delighted to announce that their Co-Founder and Chief Executive, James Farrell has been invited to speak at seven events around the country as part of the National House Building Council (NHBC) Building for Tomorrow 2023. Building for Tomorrow 2023 will provide strategies and solutions to comply with the new requirements along with the very latest industry changes emerging from the…

Dynamic ConTech and PropTech business announced as first accredited supply partner of the NHQB

One of the UK’s most dynamic ConTech and PropTech businesses, clixifix® is excited to announce that it is one of the first accredited partners of the New Homes Quality Board (NHQB). As a supply partner, clixifix® will be working closely with the NHQB to bring its experience within defect software and construction to developers who are registered with the not-for-profit body. It’s award-winning…

clixifix® recruits to strengthen their accounts, sales and customer service departments

clixifix®, one of the North East’s most dynamic ConTech and PropTech businesses, has hired three new staff members to join their accounts, sales and customer service departments. As clixifix® goes through a period of growth, they felt it was paramount to recruit people with passion, experience and the willingness to learn. James Farrell, CEO and co-founder of clixifix®, said: “We are delighted…

Caring for your Aftercare

The clixifix® Technicians App overview video

The clixifix® Technicians App allows real-time updates to be sent to residents regarding arrival times for repair / customer care work that has been scheduled for their property. The technology allows 2-way notifications to be sent, allowing residents to respond to impending visits with additional instructions (e.g. “use side gate today”) or notification of unavailability. In summary- Send job…

clixifix® to provide industry support in line with new Code of Practice

As a business that provides defect and repair resolution software to house builders, principal contractors, subcontractors and housing associations, clixifix® is not only a valuable, but a trustworthy source when it comes to offering guidance on the new New Homes Quality Board (NHQB) Code of Practice for housebuilders and developers. The New Homes Quality Code introduces a broad range of…

We are hiring Customer Success Executives

Job Description We are hiring Customer Success Executives. This is a permanent position based in the clixifix® head office The Evolve Building, Cygnet Way, Rainton Bridge South Business Park, Houghton-le-Spring, Tyne and Wear, DH4 5QY. We are Team clixifix® and we are definitely a little bit different (good different). Hopefully, so are you. clixifix® is one of the fastest growing property…

How empowering your subcontractors will lead to excellent customer service

Nomination of incorrect trades or sub-contractors by team members can cause confusion, delays, and ultimately frustration for homeowners and clients.  In this edition of Ask clixifix we’re taking a look at sub-contractor management and effectively managing the process of defect and repair handling.  A common issue we’ve experienced as both Homeowners and Principal Contractors is incorrect…

We are really excited to be able to share this update to be released in the coming days.  We have listened to our client feedback and we have developed the ability to bulk nominate, saving you valuable time. 

We are really excited to be able to share this update to be released in the coming days. We have listened to our client feedback and we have developed the ability to bulk nominate, saving you valuable time. Step 1:The bulk nomination for tickets can be actioned from plot level by choosing the new multi-select checkboxes. These checkboxes can be found in the tickets tab, on the left-hand side of…

North East tech firm records revenue growth year on year post Covid

Are you getting ready for the New Homes Ombudsman Code that is coming into play? The New Homes Quality Board has opened up its registration portal to all builders across England, Scotland and Wales.  We share some simple tips to apply today to help manage a customer care crisis should an issue arise. Unfortunately, as the volume of new home buyers increases, then so too does the relative…

clixifix® launches revolutionary ‘Technicians App’

clixifix®, one of UK’s fastest growing ConTech and ProTech businesses, is launching an innovative Technicians App to help improve efficiency within their defect management platform. The clixifix® app will revolutionise the last mile customer engagement, geo location mapping and messaging technology, real-time tracking of the service technician, accurate ETAs, and two-way communication. In a…

Affordable housing providers Sage Homes applaud clixifix® for their efficiency  With thousands of houses to manage, Sage Homes needed a system in place to improve communication. Defect and repair resolution software developers, clixifix® have been supporting Sage with their communication.Sage Homes, Senior Defects Customer Advisor, Rumana Choudhury spoke to clixifix® about the improvements that…

clixifix® has been shortlisted for the The Northern Housing Awards 2022!

Exciting times here at clixifix®  – we’re proud to announce that we’ve been shortlisted for the Northern Housing Awards 2022 in the Best Digital Transformation category! Based near Sunderland, clixifix® is committed to the Northeast and boasts some of the most prevalent housebuilders, housing associations, principal contractors and subcontractors in the region and the UK as clients.  Since…

We are thrilled and super excited to provide a sneak peak at our Technicians App. 👷‍♂️ 👷‍♀️ 📱 🚐 🛠 👏🏻 🥇  Consumer expectations from other industries are impacting Field Services… The experiences consumers have with brands like Amazon, Uber and DPD become their standard expectation of field service providers too. Is it time to embrace this within the construction and house building sectors? The…

Plymouth Community Homes & clixifix©

Plymouth Community Homes are Plymouth’s largest social housing landlord with over 16,000 properties providing homes to over 35,000 people in the local area. They are also a commercial landlord, managing over 170 shops. Plymouth Community Homes is a high performing, efficient and effective housing business focused on providing good quality homes and services for people in the city.  As a major…

Happy Christmas – A year in Review.

Well, that is clixifix® 2021 nearly wrapped 💫 For a lot of people 2021 will have been a very challenging year. At clixifix® we’ve been no different, facing challenges and changing business practices to adapt to the ever-changing landscape which COVID-19 has presented.   Sadly, we’ve lost some dear friends and extended family members along the way, our love and support go to their families at…