Без названия

Assessment of the quality of personnel work with the help of the "mystery shopper" methodology allows you to see your own company through the eyes of the consumer. The higher the customer satisfaction, the more profit it brings to the company.

To order the service of inspection by the mystery shopper, we advise addressing in mystery shopper agency which not only helps to estimate the work of personnel but also will develop the scheme of standards of service of clients and also will create the program for motivation and stimulation of employees of the company.

It's no secret that a person is likelier to go to the store where he liked the communication with the salesperson and the information presented about the product more than in the one where he was sassed or did not consult. And you can control the communication using visualvisitor, which will allow you to manage all incoming and outgoing calls. Please read monday com lead management review in more detail.

Each such check in the person of a mystery shopper is calculated individually. Mystery shopping cost depends on the complexity of the bill:

Standard check Complicated check Mystery Caller Benchmarking

What information will you get as a result of the survey?

How well are employees meeting customer service standards, and what are the problematic aspects of service; Whether employees work honestly with management and business owners: do they conduct all goods and services through the cash register; do they take money for free services; do they pick up the difference for selling promotional items by selling them to the customer at full price; Do the employees behave honestly towards the customers: they tell them about all the conditions of the campaign, give them the discounts they are entitled to, don't kick out extra items in the bill/check; How the staff behave in a conflict situation; How much the seller, the cashier, or the consultant is interested in completing the transaction, whether he knows the necessary sales techniques; How well the staff understands the company's products and services.

Advantages of the research.

The gambling industry is developing rapidly, especially in the online gaming sector. Today there are a huge number of sites for gambling on the Internet, and a great example is pin-up-win.in The owners of the sites are trying to attract players in different ways. 

A common method - bonus programs, under certain conditions, giving either the opportunity to play for free or immediately offer cash. Such offers served as the basis for the emergence of a special player - bonus hunters.

What Bonus Hunting means.

Bonus-hunting earns an easy income from online casinos due to bonuses, loyalty programs, and various bonus offers. In a competitive environment, playgrounds are generous with gifts for new and existing players. The conditions for their receipt can vary, so some profit from such proposals.

The most common types of casino incentives today are:

- welcome bonus for registration;

- Bonus on the birthday of a player;

- a bonus for the first deposit;

- casino birthday bonuses;

- gifts for depositing.

The task of the bonus hunter is to select sites with such conditions that are easy to meet and take the money without investing your money and without risking them. To do this, gamblers constantly monitor the sites in search of the most vulnerable to bonus hunting incentive offers.

Bonus hunters are not necessarily crooks; experienced players often use all the opportunities provided by clubs, applying their experience and knowledge of in-game patterns. Nevertheless, the administration of online casinos does not welcome such activities, imposing restrictions and additional checks. For example, the conditions of wagers are written in such a way as to exclude the possibility of taking the bonus, having done a minimum of actions.

Types of bonus-hunting.

Practice shows that most often, the hunters for bonuses choose for their purposes slot machines, which allow you to perform all operations, for example, quickly - a given number of spins.

Serious bonus hunters use the following methods:

1. Mathematical analysis. 

Mathematics is an important component of gambling, and applying the laws of mathematics often allows you to calculate the optimal strategy for this or that slot. When the task of the bonus hunter is to play a certain number of games and not to lose bonus money, the mathematical approach shows good efficiency.

2. Social engineering. 

The method involves fraudulent actions and the use of fictitious or other people's data during registration on the site. Pursued not only by the rules of online casinos but also by applicable law. However, it still needs to find applications in areas with high stakes, tempting bonuses, and a weak player verification system.

3. Selection and participation in games with high volatility. 

Here, a good knowledge of the features of different slots, their RTP, and volatility coefficients is required. As a rule, such information is openly provided by software developers, but in addition to theory, more practice is needed. That is, this method can only be used by experienced gamblers familiar with slot machines' behavior in different situations.

4. Referral programs, getting bonuses for attraction. 

To receive a bonus, it is necessary to the referral invitation to register another player. Site administration, seeking to close the loopholes for unscrupulous participants, often introduces such restrictions:

to receive a bonus, it is necessary for a referral to deposit or spend a certain amount of money;

5. To receive a bonus, it is necessary for a referral to deposit or spend a certain amount of money;

6. All referrals are carefully checked for authenticity of data and activity on the site;

7. the Limited number of invitations from one player.

This method is well within the rules of most casinos if a player invites friends and relatives. However, in the case of fake accounts with other people's documents, it is clearly violated.

- Forum bonuses for participation in the gaming community. Activity on online casino forums is often encouraged by the administration. This way, you can get a small but nice reward, but there are restrictions. So, a registered user can only sometimes count on a serious bonus, and creating multi-accounts is prohibited.

- Multi-accounts. The rules of all leading online gambling sites strictly prohibit the creation of multiple accounts by one person. Meanwhile, this method is very common and is widely practiced where the conditions of the welcome bonus (wager and others) are easily achievable. IP address spoofing, other people's data, and other methods are used for multiple registrations.

In this article, we will try to understand what soft skills are, where they come from and how they are professionally assessed using special tools.

"Assessment" is one of those words that usually cause unpleasant feelings. Teachers at school did a good job of making us afraid of all sorts of tests, quizzes, and exams. When you are being evaluated, you involuntarily think: "What if I am not good enough?!".

However, the unwillingness to face the frightening reality often leads to ignoring the existence of weaknesses. When you name something and define it, you can work with it, improve it, and develop it. As long as something is uncertain, you remain in a passive state of doing nothing. And in the context of a career, this strategy is at least short-sighted.

What are soft skills, and how can they be measured?

In the professional world, a soft skills assessment is also called competence. Competence is a set of behavioral responses that allow some people to be more effective than others at a similar level of hard skills (professional competence). Roughly speaking, if you notice a complex personality quality that, at first glance, cannot be assessed in an interview - this is competence—for example, leadership, organization, result orientation, etc. The terms "knowledge" or "skill" cannot be applied to the description of competence, but "ability" can.

Developing competence (hard skills) is faster and with less effort. Achieving the required level is almost guaranteed and almost not subject to degradation: if you have learned to ride a bicycle, it will last for a long time. It is more difficult with competence - its development is slower and with considerable effort.

Usually, a Software Developer Performance Review aims to improve no more than two competencies for up to a year. At the same time, it is not guaranteed that a person will reach the required level, and soft skills can degrade in specific conditions. 

Why do specialists and companies need assessment?

Assessment in the company is used for two purposes - developmental (the employee and his manager are most interested) and business.

To implement the latter, the assessment provides a SWOT analysis of a person: his strengths and weaknesses, risks, development areas, etc. You can accurately select teams without time for drying and grinding. Correctly appoint an expert to negotiate with the client, choose a leader for the team, and plan and develop a talent pool. Therefore, this information will be valuable for managers who make personnel decisions.

Let's dwell a little on the developmental goals of the assessment. First, it should be understood that you can only manage what you can measure. Otherwise, you will act blindly, and progress will not be tracked. In addition, we sometimes need help understanding what works for us and what does not. It is good to have your picture and vision of yourself as a specialist, but from time to time, it is useful that someone shows us the reality, emphasizes it, and allows us to recognize it. Becoming a mirror is the task of evaluation. To show what works, what could work better, why it happens, and how to improve it.