from this gutter we're still staring at the stars

This is a spot from an italian estate agency (we are governed by the right-wing party)

The woman says "Ridiculous..."

assume people are trying their best, want to be good and treat others well, and that when their behavior doesn’t align with those goals, it’s because of outside factors that are pushing them to their limit

i have a patron who is mean as a snake. won’t respond when you greet her, barks orders at you, and is generally nasty

i couldn’t stand her & dreaded the moment she walked in the door, until i stopped one day & went “wow, to walk around feeling unhappy enough to treat people so horribly every day. what a difficult way to live.”

and so my tactics changed. i made a point to be extra kind & friendly to her. she changed her hair color one day & when i complimented her on it, she was very caught off guard & said “oh, thank you. my whole life i’ve thought i was ugly.”

now we’re at the point where she shows me pictures of watercolor paintings she made & says hi when she walks in the door. she’s not my favorite patron, but she’s perfectly okay. most unpleasant people aren’t inherently rotten, they’re just unhappy & coping with it poorly

And so the two surgeons filmed a handover after heart surgery and sent it to the Ferrari pitcrew who were told to critique and improve handover process

And from this:

we got this:

The error rate during patien handovers dropped from 30% to 10% with the F1 informed protocol.

I love this!

And it that it wasn't a one and done.

The doctors went to the race tracks to watch the car changes and the pit crews went to the hospitals and watched a live transfer and offered suggestions and they kept working with them to improve.

After there was a successful improvement of the most vital metrics of a handover of a patient from surgery to ICU, the pit crews also worked with other hospitals for other procedures and it's now a whole thing of trying to apply the specialized, streamlined and speedy teamwork and nonverbal coordination of pit crews to other high-risk fields.

happy early pride to all who celebrate, please enjoy this morning's rare and beautiful double rainbow

11 years since nationwide gay marriage in the US

23 years since sodomy was legalized