So, I had terrible service when I went to get my oil changed at Scott Clark Nissan (in Charlotte nc) earlier this week. They called to ask me how my service was and I complained. I was told the service manager would call me.
He finally called me back today and I went through the multiple issues I experienced while I was there. One of them was, when I was leaving and trying to get them to fix something they didn’t do, one of the service advisors said I seemed upset. I said I was and didn’t think I’d be returning. His reply? But if you don’t come back, you’ll never see this smiling face.
I get that he was trying to diffuse the situation but he would NEVER say that to a man.
The service managers response? I know the guy you’re talking about. He has a sister. And a girlfriend. He’s not sexist.
What the heck?? That’s your response?! And because someone knows females, he’s not sexist? Doesn’t give inappropriate responses? Really?
I will never buy a car from them. If you’re in Charlotte, I would ask you to not use them either. They need to understand this is not the way to talk to a paying customer.
