Yes, you should try restarting your Optimum modem and router (also called power cycling) as it is the primary and most effective initial step for resolving most Wi-Fi connection problems.Â
Steps to Restart Your Network Equipment
Unplug both your Optimum modem and your router from their power sources. If you have a combined modem/router gateway, just unplug that single device.
Wait at least 30 to 60 secondsto ensure the devices fully power down and clear their temporary memory.
Plug the modem back in firstand wait a few minutes until its indicator lights are stable (usually a solid green or white light indicates a stable connection).
Plug the router back in (if it's a separate device) and wait another minute or two for it to fully reboot and its lights to stabilize.
Restart your device (phone, laptop, etc.) and try to reconnect to the Wi-Fi network.Â
If the Issue Persists
If a simple restart does not fix the issue, consider these additional troubleshooting steps:
Check all cables:Â Ensure all power cords and the coaxial/Ethernet cables are securely and correctly connected to both the equipment and the wall outlets.
Check for Optimum outages:Use another device (like your smartphone with cellular data) to check the Optimum website for known service outages in your area.
Try an Ethernet cable:Connect your computer directly to the modem/router with an Ethernet cable. If you can get online this way, the problem is likely with your Wi-Fi signal specifically, not the internet service coming into your home.
"Forget" the network:Â On your device, go to your Wi-Fi settings, select your network, and choose "Forget This Network". Then, reconnect to it and enter the password again.
Contact Optimum support:Â If none of these steps work, the problem may be outside of your control (e.g., an issue with the outside wiring or your account status), and you should contact Optimum customer support.Â
