#user's experience

In this week's CTSB class, our group created a group manifesto to reflect on the qualities we need to have in order to grow as “designers who see the world.” In my opinion, good design is one that solves problems and is easy to use. In other words, the most important quality of a designer is the ability to solve problems. Whether it is a product, digital, or space, if there is even the slightest discomfort in using it, it cannot be considered good design. This is because I believe that even if something looks “aesthetically pleasing” on the surface, but causes discomfort in use, it cannot be considered truly well-designed. A design must go beyond mere decoration; it should enhance the user's experience and meet their needs.

The foundation of this problem-solving ability, I believe, begins with empathy—understanding the struggles of the people we are designing for, and by extension, even the challenges faced by the opposing side. “Our work emerges from thoughtful exploration, influenced by others, as we keep improving on our goal to connect with the world around us." This is the sentence that I would pick as my core value as a designer. I think that this should be the way designers see the world—not just as creators of things, but as problem-solvers who seek to understand and address the needs and concerns of others.

Especially in my Digital Skills class, working on the app site itself reminded me of the true importance of our group's manifesto. For instance, I steer clear of overly gaudy hues, maintain uniform fonts and font sizes, and ensure the overall design stays coherent. These are not just aesthetic choices; they are thoughtful decisions made with the user in mind. This constantly reminds me that in every color scheme, row, and column, readability and user-friendliness must come first. Every detail should be intentional, ensuring that users can interact with the design effortlessly and intuitively. A truly good design doesn’t just look nice—it works seamlessly, offering clarity, ease, and accessibility, all of which are essential for solving the real problems people face. By approaching design this way, we can create meaningful solutions that improve the experience of those who interact with our work. Every thoughtful choice we make can help eliminate frustrations and create a more intuitive, user-centered experience. In the end, I think design is not about impressing others with complexity, but about making the world simpler, more accessible, and more enjoyable for everyone.

Understanding Customer Experience