"The merchant is open and I'm installing new credit card readers"

'Well we can't do that, this needs to be scheduled and we have to do this before or after they close'

Now she immediately starts getting upset

"I need this done NOW, you need to DO YOUR JOB!"

'Ma'am, we can't do this now. If we change the card readers now your merchant loses ALL of their purchases since they opened today. It is also policy to schedule this and you know this, we've had this conversation before.'

Queue her screaming at me saying I'm not qualified and that I need more training and that I don't know anything-

"Ma'am, do you have a degree? No? I have one, I have one in networking, hardware, and software installation. I'm telling you as the most qualified person on the phone right now that we are not doing this today. My manager will call you shortly."

Helplines you can call for support and info (many will also connect you to local services; click the links for details about what is available in your country):

🇦🇺 Arthritis Australia – call 1800 011 041

🇨🇦 Arthritis Society Canada – call 1800 321 1433 | Monday to Friday | English and Français

🇮🇪 Arthritis Ireland – call 0818 252 846 | open Monday to Friday, 10am-4pm

🇳🇿 Arthritis NZ (Mateponapona Aotearoa) – call 0800 663 463

🇬🇧 Arthritis UK – call 0800 5200 520 | Monday to Friday, 9am-6pm

🇺🇸 Arthritis Foundation – call 800-283-7800 | Monday to Friday, 9am-5pm ET | English and Español

Painlink is a free call-back helpline for Australians navigating life with chronic pain. They have trained peer mentors who can offer understanding, practical strategies, and guidance on navigating healthcare.

This service is available across Australia, Monday to Friday, 8:00am–1:00pm AEST

Call 1300 340 357 or click the link below for more info and a contact form

Film and TV Charity: supporting all of the film industry

The Film and TV Charity got in touch…

We’re the charity working behind the scenes of the film and television industry in the UK. From research to writing, through casting and production, to editing, sales, distribution and exhibition, we support the lives of everyone involved.

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