Using Social Norms to Change Behaviour
Social norms are the unwritten rules and assumptions that guide our behaviour. Norms tell us what is acceptable and unacceptable
Descriptive norms are the observations and expectations of what everybody else does, and how to best fit in with the crowd
Injunctive norms are the moral ideals of what we ought to do, especially to get approval from people closest to us, such as friends and family
Social science can encourage people to do the right thing. Across industry, transport, justice, and other sectors, social norms empower people to help others, and seek support.
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