As a follow-up to the talk I presented at SIPNOC 2018 in December, we're doing a series of CounterPath blog posts on User-Edge Operations.  We think the toolkit provides a differentiator that helps Operations teams level-up the insights they have into their user's service experience and perception of their network performance.  

If you are interested please check out the post on the CounterPath blog https://blog.counterpath.com/what-is-user-edge-operations-everything-you-need-to-know