#servicedesk

ServiceDesk Plus Jira Integration: How to Set Up a Real-time Sync

Struggling to keep ServiceDesk Plus and Jira in sync? With real-time, bidirectional integration, you can ensure issues flow smoothly between both systems.

Here’s how it works:

✅ A ticket is created in Jira Cloud. ✅ Issues with Mood = angry automatically sync to ServiceDesk Plus as Requests. ✅ The ServiceDesk Plus Request number and URL are auto-populated in Jira for visibility. ✅ Updates from ServiceDesk Plus—like Technician assignment, Reporter, Group, Site, etc.—sync back to Jira. ✅ Additional fields like Category and Subcategory also stay aligned. ✅ Only public comments are shared between platforms to maintain context. ✅ Statuses sync bidirectionally for real-time tracking. ✅ Attachments are exchanged to provide full context.

By keeping both systems in sync, no ticket slips through the cracks, and teams stay updated in real time within their preferred platform.

🔧 Customize your sync with Exalate’s Script Mode—define advanced mappings and tailor data logic to fit your needs.

🎥 Watch the full video to see this setup in action. 

At Bizessence we are seeking a skilled Service Desk Engineer to join our dynamic team!

As a crucial member of our IT support, you'll play a key role in resolving technical issues, providing top-notch customer service and contributing to the smooth operation of our systems.

Apply now and be part of a collaborative environment where your skills make a difference!

Job Description: https://bizessence.com.au/jobs/service-desk-engineer/

Join our dynamic team as a Service Desk Engineer! If you're passionate about providing top-notch IT support and thrive in a fast-paced environment! Apply now and be a key player in shaping the future of our technology landscape.

Job Description - https://bizessence.com.au/jobs/service-desk-engineer/

The world of service desk software is constantly evolving. There are many great options available for businesses in the coming years. In this article, we will recommend the best top 10 service desk software options for businesses in 2023. 

These tools will help you manage your customer relationships. provide support for your business operations, and keep track of your assets. So, whether you’re a small business or a multinational corporation. these services will be vital for your success.

Let’s take a look.

Fresh Desk

Zen Desk

Fresh service

Salesforce service cloud

Bluechip Gulf’s Helpdesk support services can surely be of help.

Here know the helpdesk support services we offer –