Appointments are hard, and scheduling them can be much harder than actually attending them. A lot goes into making your appointments: from times, to dates, to reasoning, all can be really overwhelming when it comes to those moments on the phone with a total stranger.

So, how can you make your appointments appropriately?

First off, I know that phone calls can be hard: they are uncomfortable, and hearing someone's voice alone can mean that a conversation loses a lot of context. But, even though you're frightened, do it: I once saw a post online that talked about a little girl being afraid to jump in a pool. An older woman yelled to the girl "Be afraid and do it anyway!" This will be the best mantra for these sorts of things- and really, the rest of your life.

I would suggest having the calendar app open on your computer or phone, or if you have Google Calendar, keeping that open during the call. Make sure that you're on the right day when they ask about possible dates. Make sure that the date you choose does not conflict with your schedule in anyway: if you don't tolerate getting up early in the mornings, schedule it for later (or for a day where the availability is later). Choosing dates is really just order of elimination played under short notice.

If your provider has it, sign up for their patient portal as soon as you're able to. This will allow you to schedule appointments over an app rather than on the phone. I'd also suggest signing up for text updates/phone call updates so you know when the appointment is coming up! Some places even have email updates! But if you have phone anxiety, a patient portal will do wonders for you.

Once you have the appointment scheduled, feel free to scream into a pillow, vent to a friend, or have a very exasperated cup of your favorite beverage. I am so proud of you!

No-shows can seriously impact your business and if they remain unchecked then it means that something is wrong with your business or the booking procedure.

While you can improve your services, customer experiences & other minor things to satisfy your customers there are other crucial factors such as the booking process & the ease of scheduling an appointment that can boost your bookings or dampen it.

So, how can you minimize no-shows with the help of a booking application or an online booking page? Read on to find out!

4 Tips to Effectively Reduce No-Shows with a Booking App

1. Offer a Clear & Seamless Booking Experience

Businesses that rely on appointments usually take bookings via phone calls or emails. While this seems like an easy process, it is not. Why?

First of all, to schedule appointments via a phone call seems outdated and is cumbersome. You need to hurriedly give all the information such as your name, contact number, address, the purpose of visit and other information simply because there are other callers on hold who want to schedule an appointment.

Emails, on the other hand, provide some sort of convenience but if you want to check out your appointment details you need to open your laptop, desktop or mobile device. Signing in to email and finding the appointment details is again a tiresome process.

Most customers want things to be done in a jiffy & the aforementioned practices hinder customer experiences to a large extent. This can eventually lead to no-shows simply because of bad experiences.

But you can turn this around by providing a clear booking system via a booking application or an online booking page. Both these mediums are pretty easy and self-explanatory.

Your clients don’t have to hurriedly do anything and the best part is that they can book an appointment with your business any time they want!

This improves customer expectations which in turn reduces no-shows just because scheduling an appointment with your business was easy, convenient &super-fast!

2. Make sure to send out an appointment confirmation

After your client schedules an appointment in your booking app or an online booking page, send them a confirmation via an email, in-app message or a push notification that contains all the necessary details of the appointment.

This provides clients with a message that they can check whenever they want. If they want to make any changes, they simply need to click on the reschedule or cancel button in advance without having to call or email the business.

You can automate this process by leveraging a no-code platform or an easy-to-use email client that sends automated messages as soon as an appointment is scheduled.

3. Make the most of Reminders

Sending an automated message will certainly help customers check out their appointment details with a few simple clicks.

But you need to go the extra mile to make sure that your business doesn’t incur any no-show appointments.

One of the best ways to achieve this is to send automated appointment reminders. This can be done one or two days before the scheduled appointment. You can send reminders via push notifications, in-app messages, emails or pop-up messages when customers visit your site.

This way you effectively remind customer that there is an upcoming appointment that he/she shouldn’t miss which automatically reduces no-shows.

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