#rail operators

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Rail operators are not doing enough to inform passengers about the compensation they are entitled to, according to a report. More than three-quarters of passengers are unaware of their compensation and refund rights when trains are delayed or cancelled, the Office of Rail Regulation (ORR) study found. The report, which questioned more than 1,100 rail users, found 74% of participants said train companies do "not very much" or "nothing at all" to proactively provide information about compensation when there are delays. Some rail operators are known to hand out leaflets to passengers on delayed trains with information about how to claim money back but many users say this is not done enough. Source: Sky News