#publicpreview

Expand your team with new autonomous agents like never before.

Microsoft is revealing new agentic capabilities today that will speed up these advancements and enable AI-first business processes for all companies.

First, next month will see a public preview of Copilot Studio’s autonomous agent creation capabilities.

Second, in order to increase capacity for each sales, service, finance, and supply chain team, we are implementing ten additional autonomous agents in  Dynamics 365.

Copilot Studio makes it simple to design, manage, and connect agents to Copilot, which is your AI assistant that works for you. Consider agents as the next applications for a future driven by AI. A variety of agents, from basic prompt-and-response to fully autonomous, will be present in any organization. They will carry out and coordinate business processes on behalf of a person, group, or function. You will communicate with these agents using Copilot, and they will handle everything from managing your supply chain to processing sales orders and speeding lead creation.

Enabling more users to create self-governing agents in Copilot Studio

Microsoft revealed a number of exciting new features in Copilot Studio earlier this year, including the ability to build autonomous agents. These capabilities will move from private to public preview next month, enabling more clients to use AI to reinvent crucial business processes. In addition to supporting anything from your IT help desk to employee onboarding, agents can serve as a personal concierge for sales and service by leveraging the context of your work data in Fabric, Dataverse, Systems of Record, and Microsoft 365 Graph.

Companies such as Thomson Reuters, Pets at Home, McKinsey & Company, and Clifford Chance are already developing autonomous agents to boost profits, cut expenses, and scale their influence. The pilot demonstrated a 90% reduction in lead time and a 30% reduction in administrative effort. To expedite the legal due diligence process, Thomson Reuters developed a professional-grade agent; preliminary testing revealed that certain tasks may be completed in half the time. This agent can improve Thomson Reuters’ new business funnel and help clients work more efficiently.

Adding ten more autonomous agents to your teams in Dynamics 365

Customers can switch from old business application lines to AI-first business processes with new autonomous agents. AI is the competitive advantage of the future and the ROI of today. These new agents are only the beginning and are intended to assist all supply chain, finance, sales, and service teams in generating company value. In the upcoming year, it will produce a lot more agents that will provide clients with the edge they need to secure their company’s future. Ten of these self-governing agents are being introduced today. Here are few instances:

Sales Qualification Agent: In a field where time is literally money, this agent helps sellers concentrate their time on the most important sales prospects. They also conduct lead research, assist in setting priorities for opportunities, and direct customer outreach through tailored emails and responses.

Supplier Communications Agent: By automatically monitoring supplier performance, identifying delays, and reacting appropriately, this agent helps clients manage their supply chains and reduce expensive disruptions. It also relieves procurement teams of labor-intensive human monitoring and firefighting.

Customer Knowledge Management Agents and Customer Intent agents: These two agents are revolutionary for customer care teams dealing with increased call volumes, talent shortages, and elevated customer expectations. A business only has one opportunity to make a good impression. By learning how to handle client concerns and independently adding knowledge-based articles to scale best practices throughout the care team, these agents collaborate closely with a customer support person.

Customers want to be sure they have strong data governance and security as agents proliferate throughout the business. Its fundamental principles of security, privacy, and ethical AI are upheld by the agents joining Dynamics 365. Guardrails and controls created by maker-defined instructions, knowledge, and actions are incorporated into agents produced in Copilot Studio. Copilot Studio is used to handle the strict security rules and measures that are followed by the data sources connected to the agent. These include strong authentication procedures, preventing data loss, and more. IT managers can utilize a wide range of tools to control how these agents are used after they are generated.

The possibilities are unlimited with Copilot and agents; Use Copilot Studio to begin creating agents right now.