#pc issues

I have tried many things and this weird problem is persisting on my laptop (Alienware brand)

(It’s practically new, I’ve only had it for like five months.)

I cannot adjust the screen brightness whatsoever, the buttons do not work, and the slider doesn’t work.

My steam games all run at 3-4 fps, while all other non-steam games work perfectly fine.

The audio is perfectly fine, it’s just the visuals and only on steam games.

I have restarted it many times, I’ve updated the drivers, the storage is not an issue, I uninstalled the recent windows update because these problems originally started immediately after that had installed itself.

I’m not very well versed in tech stuff or the terminology for things :,) but I’ve been trying to find solutions through research and so far everything I’ve tried has done nothing.

So... emergency commissions might be starting soon, right before Art fight... If things go wrong I won't be able to fix this as I'm saving to move. I know I have been in a slump recently of burnout and not posting much, but if you could support it would be greatly appreciated.

so like.. I have this thing that happens on my computer when I try to play video games.. not every game does it, and it's not studio specific either,

idk how to explain it so here's some screenshots:

SeekL - by robobarbie

Killer chat - by roserot

Stillwater - by Studio Clump

I don't have screenshots but, A Date With Death - by Two and a Half Studio also lagged this way, the background of Casper's room would lag like that

and another game all the backgrounds did this but I can't remember which it was and I don't have the time to go through all my games at 3:30 a.m. lol

all the games I have that do these were obtained through Itch. io and unzipped/extracted with WinRAR with "extract here" function

whether I run games as administrator or not does not change anything to this issue

the only issue my pc could have that I can think of is, I *am* running these on a 14 y/o graphics card (2010)

^ my graphics card

it's genuinely not a great graphics card, but it also can run games like Genshin Impact & Zenless Zone Zero with little to no problems

has anyone else ever encountered this issue? if so, did you manage to fix it/ how?

I've tried uninstalling and reinstalling games, it does not work

I know it's a minor issue, but it does often ruin my gaming experience on games I am certain I could genuinely love otherwise

I've looked online and either I just can't describe the issue well enough to find a solution, or just no one else has had this issue before, which I doubt lmao, I also looked in all the games' comment sections on itch. io and it doesn't seem like anyone else has these issues...

WHY THE HECK CAN I NOT GET IN TOUCH WITH A REAL PERSON in a CUSTOMER SUPPORT???? Like CMON. For context my laptop hasn’t been having wifi issues. It connects but won’t let me access any websites. It keeps giving the “This site can’t be reached”.