#operationalsupportsystems

Prodapt, a well-known company in the connectedness industry, has recently introduced the TechCo Toolkit, a brand new integration with ServiceNow. This toolkit is specifically designed to assist Communications Service Providers (CSPs) in improving their service activation, streamlining workflows, and harnessing the power of AI to revolutionize their operations. CSPs often encounter difficulties with their Legacy Operational Support Systems (OSS) due to fragmented processes and the presence of multiple vendors, which can ultimately slow down networks, delay revenue, and lead to dissatisfied customers. However, the TechCo Toolkit tackles these challenges head-on by boosting operational flexibility, automating the service lifecycle, and enhancing the accuracy of network inventory.

The TechCo Toolkit encompasses Prodapt's exclusive network accelerators: NeMA (Network Management Abstraction), NeSA (Network Service Assurance), and NeDR (Network Discovery & Reconciliation). These tools are specifically designed to transform service orchestration, service assurance, and network operations. Moreover, the toolkit seamlessly integrates with TM Forum Open APIs, enabling efficient troubleshooting, quicker incident resolution, and AI-powered predictions to proactively prevent future disruptions. In comparison to other existing network accelerator solutions, Prodapt's Toolkit offers a remarkable 40% faster deployment and integration cycles, thanks to its pre-built network connector library. This allows customers to swiftly experience the advantages of a modernized OSS stack.

Erica Volini, the Senior Vice President of Global Partnerships at ServiceNow, emphasized the significance of partnerships and highlighted the unique expertise that Prodapt brings to the table. She specifically emphasized how the TechCo Toolkit expands the capabilities of the Now Platform and represents an ongoing commitment to innovation, ultimately helping organizations thrive in the digital business era.