#microsoft help

someone. anyone. just a human that understands microsoft or xbox or minecraft

i have been slaving away for at least an hour now; simply trying to get access to Realms Stories because all my friends in the realm are pushing me to set it up. I have gotten nowhere. none of them have had the same issue.

ive gone on a multitude of websites inside and outside of the ones that minecraft actually takes me to. nothing has worked.

I click on my user in the top right. I go to the three dots. I select the top button. behold: another help page telling me to do things I thought I had already done but apparently weren't enough?

I can send/post screenshots to/for anyone that can help, but I don't want to go through all that for them if somebody can help without them.

Please

I have a pre-Google YouTube account. I no longer know the password. I have tried guessing daily for a few weeks now. The only other way to get into it, and convert it to a Brand Account attached to my current YT, is by having access to the email address associated with the pre-Google YT account.

The email address I used for that account was hit by the 2010 Outlook virus. When Microsoft locked all affected accounts, I wrote it off and haven’t even looked at Hotmail until this year. I just learned in the past month that Microsoft has since allowed people to access the affected email addresses... provided they can verify my identity.

In order to verify my identity, I have to provide my Skype username, people from my Skype contacts, and/or exact subject lines of emails I have sent people. I haven’t used Skype in many years, and none of the three people I still know after all this time can locate an email from me at that address.