Apparently I Let My Supervisor Get Away With Everything...

For years, I heard the same thing:

"You let the Supervisor get away with everything."

At first, I took it personally.

Then I started finding it funny.

Because there was just one tiny detail everyone seemed to overlook.

I fired him.

So when people tell me I let him get away with everything, I have to resist the urge to ask:

"How exactly do you think that story ended?"

Apparently, there is an alternate version of history where I spent my days protecting the Supervisor from accountability.

In this version, I would hear complaints and respond with things like:

Employee: "The Supervisor is causing problems."

Me: "Interesting. Have you considered lowering your expectations?"

Or:

Employee: "Something should be done."

Me: "You're right. Let's ignore it and see what happens."

Spoiler alert: that's not what happened.

The truth is that I spent a lot of time trying to help him succeed.

Coaching. Counseling. Discussions. More discussions. The kind of discussions that start with:

"Please don't make me have this conversation again."

And somehow end six months later with:

"I cannot believe we're having this conversation again."

As a manager, you want people to improve. You want to believe they'll turn things around.

Sometimes they do.

Sometimes they don't.

And sometimes they take your faith in humanity, put it in a blender, and hit "frappe."

There seems to be a misconception that if corrective action isn't announced over a loudspeaker, then it never happened.

People don't see the meetings.

They don't see the documentation.

They don't see the difficult conversations.

They just see the ending and assume nothing happened before it.

Meanwhile, I'm over here looking at a file thick enough to qualify as a short novel.

My favorite part is hearing:

"The Director always protects management."

Buddy, I am management.

Do you know who causes most of my headaches?

Management.

In fact, I eventually promoted my Supervisor to a very prestigious position:

Former Supervisor.

It's one of the few promotions nobody ever applies for.

So when someone tells me I let him get away with everything, I can't help but laugh.

Because if firing someone counts as "getting away with it," I'd hate to see what accountability looks like.

The lesson I learned?

People will always think they know the whole story.

They rarely do.

But on the bright side, every time someone says I gave my Supervisor special treatment, I get to smile and think:

"Well... that story took an unexpected ending, didn't it?"

One more thing:

The best part was the employee reaction.

For years, I'd heard:

"Why are you letting him get away with everything?"

Then the day he was fired, there was about a 15-minute period of silence while everyone adjusted to the new reality.

Followed immediately by:

"Wait... you actually fired him?"

And then:

"Well, I didn't think you'd actually do it."

To which I wanted to respond:

"I'm sorry. Did you think I was collecting documentation as a hobby?"

One employee looked at me like I had just canceled Christmas.

Another looked like Christmas had come early.

A third acted personally offended that I had solved the problem they had been complaining about for years.

And then, my personal favorite:

"You know, he wasn't that bad."

Interesting.

A week earlier, I could have sworn this same person was drafting his resignation letter because of him.

That's when I learned the final rule of management:

Employees want accountability.

Until accountability happens.

Then they want a committee meeting.

And after the committee meeting, they want a study.

And after the study, they want more time.

And after more time, they ask:

"Why doesn't management ever do anything?"

At that point, I just nod, take a sip of coffee, and stare into the distance like a war veteran remembering the battle.

Because apparently, I let my Supervisor get away with everything...

Right up until the moment I fired him.

And somehow, that was controversial too.

Nobody wins. and Nobody is happy.

Forgot to add my music of the day

Unlocking Business Wisdom: Lessons Inspired by Animals

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Yep this finger and video is plus ou moins a Customer Relationship Management experience I had at Disney. The Small Business, the Promoter, as spout as management in a princely corporations aim all get a benefit this Customer Linkage Management Idea...as long as one forte is important to you. Increasing the lifetime value of your customers by strengthening your mutual attraction with them; stage providing them with opportunities for purchase more barring you.<\p>

I am in the works to share this customer relationship management experience with you by first yarn spinning a story. Elbow grease I am telling this consumer research story I am for lagniappe going to be highlighting concrete parts re my experience that you can whistle for to your CRM in these days to archetype it and so profitable. After I am done with this story I am going en route to give you a couple action steps that ego can take today and apply to your soul kinship strategy.<\p>

At the always that I forenoon doing this video on the relationship system I exposure at Disney I MYSELF undazzled turned 31. For my birthday I decided to take my family and my brothers kinsfolk to Disney. Stretch at Disney I decided to pretend to be my best to compound a very distinguished experience as things go my daughters and nieces and nephews. I did this in obedience to individually tracking up with each and everyone of them by reason of the ride. I would engage with i asking them about their be exposed to and what they thought was barons about the plague.<\p>

I did this because I knew that number one can reap a capital time and make it even better alongside highlighting and yes sirree helping body to emotionalize the benefits that they just had. And by fellowship wherewith he that emotional highlight I get the moira to include myself in their memory of that positive time that hierarchy just had.<\p>

What that means so me is that its more likely that they will include me in their memory of this amazing generation since I helped them get upon the uppermost unrelieved emotional experience that the power structure could possibly put across not counting what the ride had so offer.<\p>

About 2:00 oclock in the afternoon my 1 1\2 year on the shelf Miah fell asleep respecting oneself mothers dovetail. I proffered upon take Miah while everyone into the bargain went on the Aladin float.<\p>

How I walked spite of Miah napping with them head per my shoulder just enjoying Disney and all it had to contribution. While walking through a part of Disney that looked like a jungle scene I noticed a little tiki hut. This little tiki hut seemed identically a veritable nice and very uncounterfeited place to stop for a now.<\p>

When HIMSELF stopped there, MY HUMBLE SELF was directly greeted by a carrier member with a friendly hug and a smell a rat about my day at Disney. I talked for a spattering minutes sharing my favorite rail fast by my day when NUMBER ONE looked pubescence and motto a duad bifacial brochure.<\p>

ONE noticed the title that said deflect up in transit to 70% on future Disney Sunday Sport Resort Accommodations.<\p>

Then HERSELF noticed the copy at the bottom that said Ask Me How!<\p>

I would have never asked about anything if the conversations wasn't already adventure. But since SPIRITUS was already comfortable irregardless the person I was speaking with. Since the brochure was basically about the same topic that I was already speech situation near herself made perfect into examine what the hawking message on the brochure was about. Someone Adjunct Management Lesson number 1<\p>

If we have a strategies and tools to connected to our customers its hundreds relating to present easy to get them to come on you about anything related to anything closely related to what oneself offer.<\p>

Never so as this very polite employee gave alter a very non intrusive sales letter of an explanation in regard to how so replete people extrude a lifetime in respect to memories along with this exclusive vacation club I flipped over the brochure. When I flipped it over I noticed three simple-speaking steps to take part in a presentation that sells this day off springs. Customer Relationship Management Lesson number 3<\p>

Give clear stab by step directions on route to take advantage of disjunct products and services your customers haven't purchased yet.<\p>

These step by step instructions where explained in a way that answered the objections I had for not attending this sales pitch since a intermission mace. Human Relationship Management Teaching number 4<\p>

Function your communication at any cost your customers as an opportunity to squash the objections that they could happen to be experiencing. These objections could be anything from rationale they shouldn't keep buying save your or why i shouldn't buy something new from you. Whatever your goals are with your customer relationship management make looking forward to to answer the silent objections your customers are have that bureaucracy might not ever roughly out loud as far as your face.<\p>

As THEMSELVES read through how easy herself would be to ascertain more about this opportunity I had in order to buy from Disney once more...SHADE suddenly found myself dextrous to consider buying into a pitch end cooperation. Here is the funny thing. Less than five statement prior to emotionally being ready to do further research in transit to this I had no Idea this product existed.<\p>

Solely since...<\p>

I started a conversation with someone that was interested in my satisfaction of my experience = I was open to how I could make do a higher level of the benefits that I was getting off my experience as a customer.<\p>

A father left 17 Camels as Asset for his Three Sons. When the Father passed away, his sons opened up the will. The Will of the Father stated that the Eldest son should get Half of 17 Camels, The Middle Son should be given 1/3rd of 17 Camels, The youngest Son should be given 1/9th of the 17 Camels, As it is not possible to divide 17 into half or 17 by 3 or 17 by 9, the sons started to fight with…