#making appointments

Hi there,

I’m also nervous at making appointments. Mostly because I have no script and don’t know what to say on the phone. I suggest making a few scripts or thinking about what to say and then writing it down.

I know it’s unnerving but sometimes it has to be done.

Maybe some of my followers have some tips or advice?

Asked someone to please just add me to their appointment in the calendar, because i didn't have my phone with me. Got a paper card with the date/time of appointment and was told to make my own in my calendar.

"That won't work. I will have forgotten when i get my phone."

"I can write you an email as a reminder."

"Please just add me to the meeting in your calnedar. You already have my email."

"i'm not allowed. It's against company policy."

"You use Outlook. And are not allowed to invite people to appointments?"

"Only people who work internally."

"Are you aware that i won't get access to your calendar? I won't see anything in your calendar. I will get an appointment in MY calendar. With your email. Which i already have."

"I'm not allowed."

😑

This comes from too many companies. People do NOT get trained on how to use Outlook. Or Word. People always claim they know and that they work with it, then use spaces instead of tab stops.

Our businesses also differ in terms of interface with clients. If you do "business to business" transactions, the number of people you interact with on a daily basis may differ from someone whose business relies on interacting with consumers. Appointments may be more practical in some instances than others. You have to tailor-make how you manage access to your particular situation if you are to eliminate distractions. Having said that it is important to note that some people do not mind spending the whole day at the office entertaining friends, visitors, and casual acquaintances dropping into the office whenever they feel like it. Do not be that kind of person. It sets the wrong kind of example to junior staff and can harm one's productivity because these people take up time that you do not have and besides you want to cultivate a professional environment.