#it services

i am good at some computer things like i have previously been ok at various flavors of coding (when it's in a context), i can use programs and websites fine for general usage, and i know possibly every hotkeys.

but i freaking Realllllly struggle with like... code-to-computer or program-to-computer or even user-to-computer interactions, and at a very early point in the process i get genuinely too anxious to continue.

some recent but very recurrent examples:

want to practice to code; tiptaptype in Notepad or Terminal; want to run or compile or wotever; ....;. where?;.... have taken liek 5+ diff coding classes, why do i not know this ? but i really do not know this. all i can picture is using r in its Computer Desktop Program Rmarkdown, in which u can both write and compile... buttt where do i test website code?; internet search returns numerous Tech Person Forums, containing MANY new and confusing vocabulary words, each with their own rabbit holes of Tech Person Forums with MANY new an-- ; quit.

want to make website; plan out website; go to code website; uhh... where do u put a website for it to be on the internet? without being hosted by smth like neocities / tumblr / nekocities / etc.... ? and how does it.. where does the code... Live? in order for the browser to interpret it ?

want to post photo on flickr.com Website; access file explorer via typical browser-prompted pop-up; click :photos; Incorrect. this is more folders, all with strings of garbage in place of names. 'there are two doors, and one lies?' no, there are dozens of doors. all of them are lying. most of them appear to hold Nothing ! many appear to hold lots of Somethings; you cannot have any more information about these Somethings(?) without opening at least one additional program, and when you do, all of these files and folders may be different, elsewhere, or perhaps nonexistent.

want to transfer Files between Computer and Secondary Device; connect devices with Cable, open file explorer; Secondary Device may be present as a button between 0 and 4 times; in the lucky instance that the device appears as at least one clickable button containing accessible innards: innards are numerous and impossible to parse. may include 1 - 40 garbagename folders, each containing 12 - ~500,000 photos (not visible) OR any number of garbagename files which cannot be opened. ; trying to move or copy files from the Computer to the secondary device results in: no. ; trying to move or copy files from the secondary device to the Computer results in EITHER: okay! butttt it is in 32 locations and you will also never see it again, OR: no.

want to stretch a photo of a Paper(real life, physical) into square proportions, and remove background: requires two programs, a website, four total logins, installing a package, multiple screenshots, hours.

want to write a zine that has text and also Other Stuff, and can be printed on pages that will be in an Order; try text formatting in google docs text editor: no. ; try text formatting on alternative text editing website: absolutely no. ; screenshot text and print via bluetooth thermal receipt printer (because i am Afraid of trying to work a real printer since that seems to make Everybody feel physically inverted, the way i feel with these computer things i do not see ppl struggle with. therefore logically it could probably leave nothing of me but my boots.); physically cut out words and glue them to paper in the positions and orders i want them in. // i think that puts me squarely at barely-able-to-use-computer-as-typewriter skill level ?

want to transfer video from iPhone to an editing program on computer; go on iphone photos app and select videos; transfer to iphone Google Drive app over course of 1,000 years; sync iphone google drive to desktop google drive program via multiple concerted efforts; open desktop google drive program and try to download videos to Specific File; some take 3,0000 years and some say No. ; open video editing program on Computer; blindly open videos because they are all just garbagenamefiles; congratulations this has taken seven lifetimes and you have negative 18 computer storage.

code; want to reference Other File; ohgodohfuckohgodohjesus; quit.

want to burn cd; get cds; get cd burner; find good .mp3 converter website via friend; oops website is down; oke. another friend uses this browser extension, found linked on Forum; :panic ; surely this will be the demise of my Laptop Computer by fault of my own; search internet for alternative/ how other people do it; all results' consensus is a two-part(?) computer program(?) with multiple pages of instructions for how to download and install it/them(?), including, early on, an instruction for making commands in the terminal. . . . . ; my early 2000s tiny child understanding of computers tells me there is 0% chance this will not instakill my laptop computer., and even if some combination of functional programs makes its way onto my device i will surely leave some sort of Information Highway Tunnel catastrophically open and monsters from under the Internet will eat my computer from the inside; realize,, even if i manage to convert to .mp3,, the concept of coralling my .mp3s into a File with a concrete Location and somehow herding that File and all of its contents via a Secondary CD Burner Device onto a read-once cd sounds completely hopeless, and alternatively and more likely i will Fail and Destroy the precious finite cd with inevitable Nonsense Computer Garbage; face defeat.

want to code. ; have learned a wee amount of many languages over the years; forget all of them and which syntax belongs to whose name constantly; remember i was once definitely very capable of making a Button in css?javascript?+html(???)....; search on internet for How To Make A Button In Css?javascript?html(???); numerous Tech Person Forums provide MANY new and confusing vocabulary words!

throughout all of this: Computer says: "rrrrrrrrrhhhhhhhhhhHHHHHHHHHH" and similar sounds which indicate i am causing it pain.

have had the same experience on every computer i have owned (laptops mostly and also a desktop in that era where we still used mozilla firefox but windows had recently turned Evil.)... have had the same experience on other people's laptops and i think desktops. but ! occasionally ! i use somebody else's / a wealthy institution's desktop and at the very least everything feels Safe. files have locations, the ram is not overloaded by me looking at it, surewhynot i'll download and install that chrome extension i'm sure this computer has a robust immune system... etc.

but no matter what i feel like there is a ginormous foggy span between me and my whatever Computer Goal i have, and the internet seems to offer maps particularly for folks who are waaaaay on the other side of the foggy expanse already; or! for folks who have never before encountered a computing device.

Qs: is it just me? why does it feel like nobody else seems to acknowledge this particular pie slice of information around interacting with computers? why am i Afraid of the file explorer? what do i search the Internet for to learn this bridge between the techy stuff and the vvvv user-end stuff ? is this embarrassing?

DevOps Testing Services -

Today’s digital user expects a high-performing, consistent, and continually enhanced user experience from a given application, while one single issue that's introduced into a production environment has the potential to create system downtime, security vulnerabilities, as well as a loss of customer trust, which is where the role of “DevOps Testing” becomes crucial in detecting bugs early in the process, thus preventing them from getting into the end user’s hands.

Understanding DevOps Testing -

The heart of DevOps Testing is integrating testing activities throughout the DevOps Pipeline. Rather than being regarded as the last stage before deployment, testing becomes a continuous activity, undertaken in collaboration with all parts of the DevOps pipeline: developers, testers, and operations.

The intent of this type of collaboration is to ensure that product quality is integrated into the development process rather than inspected at the end of the development cycle. Traditional test cycles occur after the project is complete, resulting in costly repairs or bug fixes. Conversely, DevOps Testing promotes the practice of 'catching errors early', obtaining rapid feedback on the test results, and consistently improving Quality Assurance through a process of Continuous Improvement.

Continuous Integration and Early Bug Detection -

One of the primary methods to ensure bug detection is the implementation of 'Continuous Integration' (CI). When the developers update the application via the 'commit' function, the application is built immediately.

With DevOps Testing, these automated tests run consistently across the board, ensuring that even minor code changes are handled properly. If any test were to fail during this process, the entire team would be notified immediately, making it easy to identify what went wrong while the changes were fresh in the developer's mind.

Test Automation Across the Pipeline -

Automation is the backbone of effective DevOps Testing. Automated unit, integration, API, and regression tests run at different stages of the pipeline, providing fast and reliable feedback. This reduces the dependency on manual testing and minimizes human error.

By using DevOps Testing automation tools, teams can execute thousands of test cases in a short time. Bugs related to performance, functionality, and security are identified early, preventing them from moving downstream into production environments.

Shift-Left Testing for Faster Feedback -

A major principle behind DevOps Testing is “shift-left” testing. This means testing activities are moved earlier in the development lifecycle, starting at the design and coding stages. Developers write unit tests alongside their code, ensuring that defects are addressed before they grow into complex issues.

With DevOps Testing, feedback loops become shorter and more effective. Instead of discovering defects weeks later, teams receive insights almost instantly, allowing faster fixes and better overall code quality.

Continuous Monitoring and Feedback Loops -

Bug detection does not end with this process. This task is followed in the DevOps Testing process by continuously monitoring the application using log data, application metrics, and user behaviour data generated by the application.

These insights can, in turn, feed back into the pipeline, helping to improve the tests and prevent the same bug from appearing again in the next version.

Collaboration and Shared Responsibility -

Another way DevOps Testing prevents bugs is by fostering collaboration. No longer is quality solely the testers' responsibility, as developers, QA engineers, and the operations team will all work together on quality. Shared ownership ensures better communication, clearer requirements, and a lower chance of misunderstandings, which, as mentioned previously, are very common causes of defects.

In turn, when teams apply DevOps Testing practices, their goals start to align with delivering reliable software rather than just delivering features at extreme velocity.

Key Benefits of Catching Bugs Early -

Implementing DevOps Testing offers several advantages:

Reduced the cost of bug fixes due to early detection

Faster release cycles with higher confidence

Improved application stability and performance

Enhanced customer satisfaction and trust

These benefits highlight why DevOps Testing is essential for modern, agile software development teams.

By 2026, customer experience is not a support mechanism anymore, it is a source of revenue. As per recent reports in the industry, 82% of B2B buyers indicate that service experience has a direct impact on renewal decisions, and that organizations with high levels of service automation record a cost 27 % lower in operations and case resolution processes 35% faster.

The question of whether to or not to implement ServiceNow Customer Service Management is not the real issue to enterprises that have invested in it hence the need to get the most ROI out of the product.

This paper describes the measures actually worth, how to measure them and how companies can use ServiceNow Customer Service Management as a growth engine, not merely a ticketing service.

Why ROI Matters in 2026

Budgets of digital transformation are being questioned. CFOs and CX leaders require value delivery. An effective Customer Service Management implemented solution by ServiceNow can provide:

Reduced case handling time

Higher agent productivity

Greater retention of customers.

Costs of service delivery are reduced.

Increased interdepartmental cooperation.

Nevertheless, ROI will not be realized without organizations following the appropriate performance measures.

ServiceNow CSM Key Metrics to maximize ROI.

1. First Call Resolution (FCR).

Why it matters:

In 2026, organizations that have capable omnichannel systems have an average FCR rate of 74% on average as compared to the 58 percent of the traditional systems.

How ServiceNow Helps:

ServiceNow Customer Service Management will allow the agents to resolve problems without reescalating them with the help of AI-based routing and contextual case visibility.

ROI Impact:

Lower operational cost

Increased customer satisfaction.

Decreased repetitive interactions.

2. Average Resolution Time (ART)

The customers demand immediate services. It has been found out that 68 percent of B2B customers want their problems solved within 24 hours.

ServiceNow Customer Service Management decreases the number of resolution times by up to 30 % in large companies through workflow automation and the removal of manual handoffs.

ROI Impact:

Faster ticket closures

Reduced backlog

Improved SLA compliance

3. Self-service Case Volume Reduction.

Firms that deploy self-service portals based on artificial intelligence experience a decrease in the volume of tickets by 25-40% in 2026.

ServiceNow Customer Service Management provides customers with the ability to resolve common problems without the need of human assistance by providing knowledge bases, communities, and virtual agents.

ROI Impact:

Reduced cost per ticket

24/7 availability

Greater empowerment of customers.

4. Customer Satisfaction (CSAT) Net Promoter Score (NPS).

The average CSAT score and improvement in NPS of the high-performing service organizations reflects 88% CSAT and 20–25% NPS improvement; post-digital service transformation.

ServiceNow Customer Service Management has a direct positive impact on the perception of the customers by providing them with omnichannel support and individual case management.

ROI Impact:

Higher renewals

Reduced churn

More upsell possibilities.

5. SLA Compliance Rate

The service level agreements directly influence the brand trust. Organizations that have contemporary CSM platforms exhibit SLA compliance levels more than 92 years old, versus 76 years old in old platforms.

ServiceNow Customer Service Management can track and automate management of SLA and in the process achieve transparency and accountability.

Advanced ROI Drivers in 2026

Anticipatory & Foreseeable Service.

Issues are proactively solved and this minimises churn. Organizations that have used predictive analytics in the Customer Service Management of ServiceNow have reported:

18% reduction in escalations

15% growth in renewal of contracts.

22 % quicker field service scheduling.

This reactive to proactive service transformation has economic effect.

Front, Middle and Back Office Integration.

Ineffective systems are disconnected. ServiceNow Customer Service Management eradicates data silos when it is combined with CRM, ERP, and knowledge systems.

Companies that are fully integrated ecosystems report:

29 % accelerated in-house cooperation.

31% reduction in cross-team resolution time.

Integration leads to productivity - and productivity leads to ROI.

ServiceNow CSM ROI Calculation.

ROI Maximizing Best Practices.

1. Specify KPIs that are measurable.

2. Correlate business objectives and service measures.

3. Invest in agent training

4. Continuous process optimization.

5. Take advantage of analytics dashboard.

6. Monitor adoption rates

Companies, which position ServiceNow Customer Service Management as a strategic change initiative, rather than a technology implementation, receive much greater returns.

Why Investment Future-Proofing Matters.

The expectations of the customers keep changing. With the help of AI, automation, and predictive intelligence in ServiceNow Customer Service Management, enterprises become competitive.

Scalability, compliance, data security and continuous improvement should be kept as the center of focus areas in order to ensure the ROI persists even after the initial deployment.

To gain the maximum ROI of ServiceNow CSM implementation, it is necessary to do more than just roll out technology but to monitor the appropriate metrics to track them, align it with the business purpose, and make service delivery a continuous process.

ServiceNow Customer Service Management is an influential platform that can convert customer service into a revenue-handling operation due to significant improvements in FCR, resolution time, cost per case, SLA compliance, CSAT and productivity.

Suma Soft, Accenture, Cognizant and Infosys are the key implementation partners in this sphere who help enterprises to realize quantifiable business value out of investments in their CSM.

It is the organizations which concentrate on metrics which may matter presently that will be in the forefront in customer experience innovation in 2026 and later.

🇺🇸 Before purchasing the iconic ICQ Messenger from Mirabilis, AOL Inc. had already developed its own internet messaging tool. Released in May 1997 as a stand-alone download for Microsoft Windows, AIM (AOL Instant Messenger) quickly became the go-to platform for online communication. Created by American Online Inc., AIM used the OSCAR and TOC protocols to connect users in real time, becoming a cultural phenomenon by the late 1990s.

💾 At its peak, AIM had the largest share of the instant messaging market in North America, particularly in the United States, where it held 52% of the market as of 2006. This figure excludes other AOL-related instant messaging software like ICQ and iChat. AIM's main competitors included ICQ (which AOL acquired in 1998), Yahoo! Messenger, and MSN Messenger. AOL had a notable rivalry with PowWow and Microsoft, sparking the "chat wars" in 1999.

🚶‍♂️ The AIM mascot, designed by JoRoan Lazaro, debuted with the first release in 1997. This yellow stickman-like figure, known as the "Running Man," appeared on all AIM logos and wordmarks and was always featured at the top of the buddy list.

👩‍🎓🧑‍🎓 AIM was particularly popular among teens and college students in the United States and beyond. Its away message feature allowed users to share their whereabouts, thoughts, and plans with friends, making it a staple of daily digital interaction. AIM wasn't just a messaging app; it was a way of life.

📉 Despite its early success, AIM's popularity began to decline in the 2010s. The rise of Gmail's Google Talk, the advent of SMS, and the explosive growth of social networks like Facebook led to a decrease in AOL subscribers. AIM's fall from grace is often compared to other once-dominant services like Myspace.

📆 In June 2015, AOL was acquired by Verizon Communications, which later merged AOL and Yahoo into Oath Inc. Unfortunately, on December 15, 2017, AIM was discontinued, marking the end of an era.

Like not that long ago she put on too much hand cream and dropped her laptop. She turned up in my office with her hand cream covered laptop in literal half expecting me to quickly fix it.

Anyway I was just helping her install some software on her new laptop and she was completely seriously explaining to me that the reason she keeps breaking IT equipment is because she psychic. She was actually shocked i'd never heard of this phenomenon before.