#irevu

Cancel culture is here to stay and online corporations seem more adamant than ever to make sellers of products and services accountable to their reviews. The times have changed; this is why it’s critical to have an active online branding strategy starting in 2021. Irevu, offered at MyDev.com, is a new online review system that works to improve a business’ online standing.

These days businesses are getting threatened, suspended, or de-platformed for neutral to negative reviews. Moving forward, companies need to ensure they maintain a high star rating no matter what the product or service. This means that not only should negative reviews be resolved swiftly (to improve a resentful customer's negative image), but positive reviews should be rewarded publically as well.

In a 2018 Harvard Business Review article titled “Study: Replying to Customer Reviews Results in Better Ratings” Davide Proserpio and Giorgos Zervas found “that when hotels start responding, they receive 12% more reviews and their rating increase, on average, by 0.12 stars. While these gains may seem modest, TripAdvisor rounds average ratings to the nearest half star: A hotel with a rating of 4.26 stars will be rounded up to a 4.5, while a hotel with 4.24 stars will be rounded down to a 4. For smaller businesses such as a landlord that may use Airbnb to lease out their properties, online reviews are perhaps even more critical. Airbnb has recently changed its accountability practices with its hosts, anytime a host receives just a 3-star review, his or her space will be de-listed for at least a week. This can be devastating for hosts that rely on short term insta-books like on weekends in tourist locations. Of course, a guest experience should never be so terrible that a negative review is written in the first place, but sometimes an air conditioner breaks or a repairman is not available to come over immediately.

Thus, customers feel entitled to leave an honest review because they have learned that corporations will hold their vendors accountable after opinions are posted. Customers are also being incentivized and rewarded to leave reviews, such as Google’s badge tier system, or being part of Yelp’s Elite Squad. The status quo is not reversing, it’s only going to get more competitive for business.

Therefore, online reviews must be taken seriously so as not to impact future consumers’ perceptions.” Irevu helps both the customer and manager connect quickly. First, irevu customers leave their opinion in less than 2 clicks. If there are any negative reviews, irevu’s algorithm automatically channels the criticism to a manager’s inbox for a private resolution with the unhappy customer. For businesses that are unwilling or don’t trust their staff to properly handle their online reputation, irevu’s “full service” option, available at MyDev.com, is a great choice! A team of specialists will actively manage the entirety of reviews for your business and respond according to complaints with a wide range of offers instructed by the owner. MyDev users can simply sign up with irevu and watch their online reputation grow positively without stressing over resolutions with disgruntled customers*. To reinforce why an active system is important, the Harvard writers mentioned that “Ratings by users who were exposed to management responses were approximately 0.1 stars higher than ratings by those who were not.” This means that say…two different guests stay at the same Airbnb. After the first guest leaves their review, the second guest will have exposure to seeing what the first guest wrote and if the host mentioned anything positive or constructive. This exposure to the first review can alleviate any negative option the second guest was planning to post. This finding underlines why it’s so important for hosts or managers to respond to reviews. Even if the review is positive, a genuine compliment or comment relating to a meaningful interaction with the guest can seal the deal on ensuring they return for another stay.

Conversely, responding to negative reviews is a hedge against consecutive bad feedback, a slippery slope that must be avoided; otherwise, your business could get cancelled!

Improve your online reputation today! Irevu makes the difference, try it today at MyDev.com

For any further questions feel free to contact: [email protected] or call (224)279-1076

In a recent October 14th newswire by AP titled “Feds warn companies: Fake online reviews could lead to fines,” “Federal regulators say they are cracking down on “an explosion” of businesses’ use of fake reviews and other misleading messages to promote their products and services on social media.”

Here at irevu.com, we believe there’s no need for fake reviews. Businesses should simply make it easier for customers, clients, or prospects alike to leave a review. If there’s a negative review, the business should view it as an opportunity to leave a public comment which according to a 2018 Harvard Business Review study* has been found to positively influence prospects to try the product or service since the reply shows customer care.

Imagine if all the businesses in the world are creating fake reviews while yours is and it’s not afraid of negative reviews. This would imply that the business strongly believes in the product or service. In addition, it means you’re not afraid to share words publicly and be open to further scrutiny. Surprisingly public comments are found to garner empathy from prospective viewers rather than resolving issues privately and not leaving any public feedback.

Consider using irevu for knowing when negative feedback is posted. Irevu’s proprietary software is linked to all the popular rating applications which automatically notifies the irevu subscriber of any negative reviews.

This way the social media manager can open a customer ticket or resolve the client issue ASAP.

Try irevu today, offered at MyDev.com, to feel the difference it can make to your business.

For any questions feel free to contact: [email protected] or call (224)279–1076.

Reviews matter! Stop ignoring the fact that you have negative reviews. Please do not allow them to accrue without responding. Also, if you’re not responding to positive reviews your business is missing out on repeat customers. Remember repeat customers are usually 80% of business sales.

Irevu offered at MyDev.com is the perfect service for all your online review needs. The proprietary software makes it easy for customers to leave reviews within 2 clicks and quickly alerts managers when negative feedback is posted. If you are reading this and do not have a review management system, just know that you’re leaving money on the table. The reputation of a business is always on the line, and over 70% of startups fail, do you want to risk losing just because no one at your business can constantly manage its presence?

Irevu boosts SEO and saves you time by encouraging customers to leave reviews rather than just hoping and waiting for them to accumulate over time. Irevu also saves time by finding and routing negative reviews to your inbox. By the way, negative reviews are no need for much concern; in fact, they are an opportunity to leave a genuine response to the disgruntled customer so that prospects reading the feedback learn about your care. Since empathy is vital for human connection, prospects reading the response will be more attracted to your organization.

Now let’s say you’re unwilling to learn the easy to use Irevu software and manage an online presence, that’s fine, just know that there’s a full-service option. With irevu’s full-service feature, a team of specialists will respond appropriately to negative feedback*

Try Irevu today at MyDev.com and feel the difference

For any further questions feel free to contact: [email protected] or call 224–279–1076

Replying to online reviews is important, why aren’t you doing it? Are you too good for it? Remember, no matter how well the product or service is, it’s never above anyone else. Perhaps you run a reputable business with a higher number of referral sales, but still, you could further increase income by simply replying to existing online feedback!

When there’s an online review, whether it’s positive or negative, it’s an opportunity to impress future prospects who are watching to see how well you respond. Let me repeat that, you definitely want to reply and thank the individual within a few days of a positive review, and be as precise and genuine as possible. If the review was especially lavish, take things further and offer them a discount, become a brand ambassador, or offer them a percentage of referral sales. ­

Now let’s talk about the negative reviews. Of course, this is the main reason why you want to reply. Unnoticed negative feedback can be a thorn in the side of sales. Successive customers can harmfully build upon the previous negative reviews and underline the fact that the business doesn’t seem to care about the highlighted issue whatsoever.

If you’re confused about how to proceed with troubleshooting or replying to feedback, consider using Irevu, an online service offered at MyDev.com. Irevu is a service that makes it easy for customers to leave reviews within 2 clicks and quickly alert managers when negative feedback is posted. Remember, negative reviews should be addressed ASAP with a hopeful win-win resolution. If you still aren’t in the mood to manage online reviews, consider using Irevu’s “full service” option where a team of specialists will meet with the paying company and understand how to resolve a wide range of circumstances approved by the business owner.

Try Irevu today at MyDev.com and feel the difference

Customer reviews are critical to any business, especially those that are positive. Regardless of positive or negative feedback though, more engagement means more eyeballs on your website, which means wider brand awareness. Quality can always be improved, but brand building is very important.

Irevu, an online service offered on MyDev.com makes it easy for customers to leave reviews, by encouraging feedback and filtering negative reviews to managers for hopeful resolutions.

Irevu understands that it’s difficult enough to accrue positive reviews. Organically, if a customer is not encouraged to leave feedback, then most likely they won’t and the only reviews that will be posted are when someone has a negative experience. However, Irevu also views a negative experience as an opportunity. Irevu ‘s proprietary algorithm filters negative reviews to managers so they can interact with disgruntled customers and reply to public comments in a professional way to attract the understanding and respect of the next prospect.

Most businesses understand that reviews are important but they don’t appreciate the power of high feedback numbers and how their reputation depends on it. Using Irevu, MyDev customers can expect at least a 15% increase in reviews per month and a minimum 30% increase in SEO. If you’re a business that doesn’t accrue many reviews in the first place, then the difference will be noticeable!

The best thing about Irevu is that managers don’t have to do much except check if they have received negative feedback. If managers don’t even feel like resolving issues, then Irevu offers a “full service” option. The full-service option is where a team of specialists meet with the business owner to discuss what resolutions can be offered under a wide variety of circumstances. This way neither the owner nor his team will ever be bothered with petty comments to deal with. Just let Irevu’s full-service team handle it.

Irevu, of course, has a positive reputation thanks to its happy clients: Ori Zaba’s Mexican Grill based in Las Vegas and Mondrian Hotel South Beach, Miami.

Try Irevu today at MyDev.com and feel the difference

Online reviews aren’t meant to be left unattended. As mentioned in a previous MyDev article titled “Updating Existing Review Systems is Critical,” replying to online reviews is important. Whether the reply is to a positive or negative comment is irrelevant. The effort is what shows the character of the organization and breeds a reputation of empathy and caring with the customer.To understand how to frame and reply to online reviews, here are some helpful tips according to an HBR article “5 Principles for Responding to Customer Reviews”

Address a positive online review by providing a generic, short response. While a simple “thank you” is not helpful, even a customized longer response can come across as promotional or ingenuous. Irevu, an online review service offered at MyDev.com, recommends staying on point, and only addressing the positive comment with a longer response if it’s genuine.

Try relating to an experience you or the business remembers with the client/customer.

Respond quickly to all negative online reviews HBR says “Negative online reviews impact buying decisions and potentially lead to some consumers avoiding some businesses entirely.” Further, it states “A manager’s response to a negative online review potentially prevents a subsequent negative review, because a future reviewer can observe prior complaint management interactions for a complaint similar to their own.” This is exactly what the service specialists at irevu focus on. Thanks to irevu’s proprietary review feed, a manager or full-service specialist get notified as soon as the negative review is published so that an appropriate response can be written. When responding to a negative review, users should keep in mind that it’s not just the angry customer that’s being addressed, but all future potential unhappy customers as well. Thus, one must tailor their response with genuine empathy, intention, or feedback.

In the end, HBR’s researchers found that “both independent and chain businesses benefited from the strategies outlined above,” but “chain businesses saw the most lift from using it” because “Customers expect independent businesses to interact more with them and they are not surprised when they receive a response to their comment.” Since irevu keeps users alerted whenever a review is published, the onus is on them to actively manage reviews.

For more help improving your online business reputation, consider using irevu.

Irevu is an online service that makes it easy for your customers to leave positive reviews on sites that matter in less than 2 clicks while channelling unhappy customers to private, offline resolutions.

Irevu makes the difference, and if you don’t feel like actively managing business reviews, no worries, MyDev users can sign up for its full-service option. Simply pay and watch the review ratings grow without stressing over resolutions with unhappy customers*.

Try irevu it today at MyDev.com

Business reviews are important, but the current way individuals are able to leave their feedback is getting outdated. Enter irevu, offered on MyDev.com for $0/month! Irevu is different from other review systems in that it enables customers to leave their opinion in less than 2 clicks. If there are any negative reviews, they are automatically channelled to managers for private resolutions.

According to a Harvard Business Review article titled “Designing Better Online Review Systems” Business leaders often invest heavily in the technology behind a system but fail to actively manage the content, leading to common problems. The implications of poor design choices can be severe.” This is why irevu is so important; it’s both a new way for customers to leave a review and an easier way to manage those that are negative. In addition, the HBR article stated “No matter how good your system’s design, you need content moderators.” So if managers are too relaxed or unwilling to actively navigate through all recent reviews then purchasing irevu’s “full service” package is a great option. A team of specialists will actively manage the entirety of reviews and responses for the business. MyDev users can simply sign up and watch their reviews grow without stressing over resolutions with unhappy customers*.

As HBR said,” Review platforms have accelerated and systematized this process, making it easier to tap into the wisdom of the crowd.” Irevu gives users a direct path to understanding how customers feel about a product or service. Many businesses, both large and small have successfully improved their online review ratings since using irevu.

Irevu makes the difference, try it today at MyDev.com

For any further questions feel free to contact: [email protected] or call 224–279–1076

Here at MyDev.com, we have so many happy clients that come to us initially to build their dream website. No, we don’t build it for you, the users have fun producing their sites via Mydev’s easy dynamic templating process. This is all done for one low price. However, after a website is up and running, many users find it difficult to keep up the pace on what needs to happen next. Here are some tips for turning an average website into a successful powerhouse of sales.

Product & Service Quality

The first thing about showcasing a website is…does it have a high-quality product or service? Be honest with yourself, would you purchase your goods? Having a glossy website with great SEO can only get you so far. A quality product or service is needed for long term gains. So, let’s say, you’re a start-up without enough sales to judge whether customers are crazy about its product or service. This is where MyDev’s web analytics come in handy. MyDev will show all the metrics relating to your newly created website, from click rate to which pages are most popular, think Google analytics. This way, even if you’re not generating sales, there will be a sense if prospects or visitors are at least clicking the “buy now” or “checkout” button. Zuitte, a MyDev connectable application also has its analytics which only narrows the precision to know how well your website is doing. Now, let’s say you’re not sure if the product or service is good enough, just ask the customer! One can ask prospects or customers by issuing a social media survey, sending out a mass email poll, or quite simply asking customers to review their order immediately after purchasing using yet another MyDev connectable application, irevu. irevu is a review management system that makes it easy for customers to rate your products using QR codes in physical locations or immediately upon checkout of an order. In addition, if anyone leaves a negative review about your product or service, irevu sends a prompt notification to your inbox.

Marketing

Have you created a system to attract and sell to prospects? Sure, you have a nice website, but are you using MyDev’s applications to their full potential to capture and convert prospects into paying customers? MyDev offers a range of marketing tools at a low cost. First, know that marketing costs are always going up, which is why Zuitte and MyDev’s mass email marketer “Sendbat” are affordable systems to use to generate leads and sales. Entrepreneurs and start-ups often don’t have the funds to just pour money into large scale marketing agencies, which honestly would use and do the same things that Zuitte and Sendbat do. Nor do start-ups have the funds to pay for SEO and rank up just due to money spending. Instead, you should at least collect prospect phone numbers and emails as much as possible. Offer a discount code or coupon just to collect this information. After you have collected a decent number of contact information, you can use Sendbat to its full potential by sending out email campaigns to as many people as you can imagine. Seriously, if you have a giant spreadsheet of millions of contacts, Sendbat will push ads via email or SMS to every single person seamlessly.

Appeal

Is your website appealing? Is the website minimal with calls-to-action to try or buy the product or service immediately? Do not lead your prospects through a maze of information by trying to convince them why they should buy the product or service Rest assured that prospects visited your website because they’re buying temperature is hot, give them what they want! A positive and straightforward sales experience is what prospects are looking for. Make sure there aren’t a lot of buttons or icons on the landing page. Just give the people what a want, a “buy now” button along with a cart icon or checkout button (both available as standard during MyDev’s website creation process).

Generating Traffic

Apart from just producing content daily or pouring money into SEO, consider partnering with other businesses of complimentary goods and services. However, make no mistake, paid to advertise and spending 1–2 hours a day writing a blog or recording a video or podcast are essential to keep getting the word out about your business online.

Conclusion