I was handling some of the pre-being-put-on-hold by the Social Security Administration's automated phone menu with what is laughingly known as 'voice recognition software' this morning, while my housemate tried to file for SSI.
(I was there as her emotional support human, to help get through the phone menu, and to do some of the talking once she identified herself and gave them permission to speak with me on her behalf).
Anyway... the automated menu asked us what we were calling to do today. I very clearly and carefully said 'file. for. S. S. I.'
It said 'Okay. Thank you for calling,' and hung up.
.
It could not tell the difference between the five-syllable phrase 'file for SSI' and the two-syllable word 'goodbye'.
Cue internal screaming.
[see tags for longer, vaguely related rant]
