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Paul and Deepak ‘Old-fashioned customer service with no salesmanship. Deepak is a knowledgeable guy with integrity and pride in his work.’ – George Curtis, a patient Hearing aid audiologist Deepak Jagota moved his business in December – and he didn’t travel far. But, while Hearing Well may have only gone five doors down the High Road, there is no comparison in terms of quality and size between the premises. ‘My regulars have come in for appointments and been taken aback – in a positive way! I’ve been able to brand the clinic, I now have a comfortable reception area (Deepak’s charming father, Paul, is in charge of meeting and greeting), four times more space in the testing room and a second room in which I can expand my practice. I’ve been very fortunate.’ Deepak offers a comprehensive range of audiology services, from conducting hearing tests and prescribing hearing aids to micro-suction earwax removal and tinnitus advice. Personal care is at the heart of his approach. ‘I allocate as much time as is necessary to each patient. It’s not a conveyor belt. If someone is a little nervous and needs longer to chat, that’s a pleasure. ‘Equally important, I provide a thorough aftercare package, including a six-monthly “F1 pitstop” to check everything is working well.’ Deepak consistently invests in state-of-the-art testing equipment and, as an independent audiologist, he can choose the most suitable solutions from all the leading manufacturers. ‘If a particular device doesn't prove quite suitable, I can easily recommend an excellent alternative. That flexibility also applies to the cost and cosmetic appearance of the hearing aid.’ In recent years, Deepak has volunteered regularly on audiology charity missions. In 2019, he returned to Armenia, where thousands of people have been treated successfully, for a third visit. ’It's always a wonderful experience. I love what I do. Life is too short to put up with a problem that reduces the joy of connecting with others.’

Hearing Well 40 Chiswick High Road Chiwick W4 1TE 02089946966 [email protected] https://www.hearingwell.co.uk/

Manuela Profetto Whether your tiling project – inside or outside, decorative or practical – you’ll be spoilt for choice at Intceram Since opening a showroom on Chiswick High Road in 2017, Intceram has built an excellent reputation for its eclectic, high quality product range. Co-owner Peter Hughes has forged close links with factories worldwide to ensure the company offers stylish tiles in ffects, sizes and materials (polished, stone, cement, concrete, marble, wood, porcelain) to suit all tastes and budgets. Should there be a gap in the portfolio, Peter has an extra string to his bow in the shape of Intceram’s own Hugo Ceramicas brand. ‘We design the tiles based on our market knowledge,’ he explains. ‘Fashions come and go in the industry but, looking ahead to 2020, I think the demand for large-format porcelain floor tiles will expand. We have 1.2 x 1.2 and 2.4 x 1.2 metre sizes and they are flying out of the door.’

Earlier this year Peter agreed to represent Roca, the prestigious Barcelona-based manufacturer. ‘They approached us, which was very flattering. We now supply the full collection in exquisite colours and all sizes. Our customers are always welcome to visit Roca’s own Chelsea gallery, which was designed by Dame Zaha Hadid, to view the tiles in a display environment’ Peter has recently been joined in Chiswick by new Showroom Manager, Manuela Profetto. Manuela, who is from Scicli in Sicily (one of the locations for Inspector Montalbano) will be handling enquires and advising on products and costs. Whichever room you want to refurbish and whatever the tile – interior or ex

Manuela Profetto