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Our World is changing day by day and we are living in an Era of Cloud Telephony. This Flourishing cloud stream extended over to our telephonic communications as well.

Exactly what is cloud telephony.?

While we hear the term cloud telephony, it seems complicated but actually, it’s really simple and easy to grasp what it is. It’s a method of delivering our telephonic applications to our business that are in the cloud. Our traditional business phone system is time-consuming and expensive and it’s not completely reliable in many terms. Due to these limitations, it’s enough reason for prior cloud telephony in the business world.

By this blog, Voxbay solutions which is the best cloud telephony company in India seems to explain how cloud telephony works, as well as why it’s such a game-changing enterprise solution.

Whether you’re hoping to cut costs or communicate more effectively with your customers, cloud telephony is the solution you’ve been waiting for.

Cloud Telephony – What it is Actually.?

The term cloud and cloud telephony have been hearing around half a decade. But the term PBX which is Private Branch Exchange is a little bit familiar for Enterprise world. Frankly, our newborn cloud telephony was seen as a way to replace this traditional PBX that are common, especially for call centers. Simply, we can Explain cloud telephony. Rather than maintaining a phone system software through your server (PBX) that’s in your office, you pay on a subscription basis for a virtual solution that does just the same, if not better. When one of your clients or anyone calls your business and, it is routed through a simple internet connection. Expensive and complicated hardware or ongoing maintenance is not Required for this simple system. It’s Completely virtual. The processes such as Logging, monitoring, operations and analyzing also take place virtually. It leads to a fine system which is running without challenges and without any security problems or errors.

Let us take a deep look at how cloud telephony is used in business world.

 How Cloud Telephony works for a business?

 Why switch up to cloud telephony.?

The main thing that we are considering while we looking for a solution is its cost. The Highlighting feature of our cloud telephony is its cost savings. Many businesses reported that, switching to cloud platform saved 60% of cost on their business calls. While in the case of international calls, reports are about striking big savings. Also, there are no Hazzles of worry as much about the call number and volume or overall usage. Simply, Cloud telephony services usually charge less per minute compared to traditional landline systems.

Subscription plan of cloud telephony is like pay-as-you-go strategy. You don’t have to pay for the services which you don’t actually need to use. The super-next perk of cloud telephony is its flexibility in geographic regions. According to today’s business strategies, team members are no longer to be located in the same office space, but it doesn’t have to mean a compromise in their call quality and productivity. Yes, you no need to stay longer in your desk to answer calls only. Because you can pick up the phone anywhere you have an internet connection, the world is your workspace. Work from home, hire full-time remote employees or travel while you work without worrying about your phone service.

And Finally, the most required feature, Reliability. Cloud telephony is simply reliable. All of the components for the service aren’t stored in the same local server. This means you’re less likely to experience any service downtime or disruptions while on calls. It’s simply safer, more secure, and better equipped for this digital Era.

 Switch to Cloud Revolution

If you’re not already making the switch, now is the best time. You’ll save money, time, and peace of mind. By 2020, 90% of businesses are expected to be in the clouds. If you’re not including your business in that number, you’re at risk of being left behind in your industry. It’s time to welcome a new era of flexible, scalable workplaces.

Callyzer expands its call management solutions for remote and hybrid sales teams, helping businesses track calls, monitor performance, and improve team productivity.

Interactive voice response (IVR) is a viable method to maximize call center productivity and improve customer satisfaction. However, an IVR system can also be harmful for your organization if it is not well-designed. A badly designed IVR can cause confusion among the clients, leading to dissatisfaction and customer attrition. Here are the most usual mistakes you should avoid while executing an IVR system for your business.

1. Poor Voice Quality

An absence of clarity in voice can frustrate the caller and they might lose interest. Ensure that your callers clearly understand the options by playing a recorded voice that sounds proper neither too quick nor too slow.

2. An excessive number of options in the Menu and Lengthy Introductions

Try not to give your customers such a large number of options to choose from at one level, while ensuring that there is no delay in finding the mandatory data.

3. Various Voices and Volumes

In the interest of keeping your presentation clean and consistent, voice recordings should be done by the same person, ideally utilizing the same or at least similar equipment for each recording.

4. Not Updating Your IVR Options

Data such as business hours, office areas, web addresses, promotions, and occasional messages must be regularly updated and there are endless ways that you can refine IVR to improve customer experiences.

5. Repetitive hold messages

Listening to the same message over and over tends to drive callers mad and prompts calls being hung up. The recurrence should sufficiently be to promise customers that the call is still in the queue, and they would soon be connected. So, it’s better to make the caller aware of the speculated time for the following accessible agent.

Customer expectations are changing, and most companies are slow to alter their IVR to compliment these changes. a poorly designed IVR can have the opposite effect, like negative brand image and fewer revenues.

IVR systems are typically simple, adaptable, and easy to utilize. The IVR dashboard contains various gadgets that permit businesses to customize their IVR stream according to the most popular choices as observed by customers. When any customer approaches your business phone number, the IVR system welcomes them with a pre-recorded welcome message. This greeting message includes the name of the corporate, at the side of a list of IVR menu options. Based on the customer’s selection, the call is further diverted to different departments and agents. IVR menu options are completely adaptable and handled by the company according to the requirements. These options help the customers to resolve their queries or express their concerns without communicating with a live agent.

* If you cannot provide 24*7 customer service due to the lack of human resources, then IVR is what you need. This solution builds your hours of accessibility by providing you with the off- business hours’ connectivity. * Taking client feedback after the call is an extraordinary thought put in by businesses to understand a customer’s viewpoint. Through IVR, customers can express their considerations honestly without disrespecting any agent. * The customer’s call is recorded for monitoring purposes with the goal that you generally have a beware of the sort of discussion which goes between your client and agent. This assists with giving improved customer support, so that customer’s queries are resolved at the earliest. * When a client calls a business to resolve a question, the IVR will broadcast the ongoing offers or discount schemes to lure the customers. After the offer declaration, IVR will serve the customers in step with their decision.

When new academic year admissions are around the corner, schools gear up for the busiest month of the year. Educational institutions put out advertisements in print media and online channels for fulfilling their total seats. On these days, calls come in and the school is swamped with phone calls, inquiries, emails, etc.

Educational institutions are rich in their infrastructure but, their online infrastructure will be very weak. Due to the large call volume, more staff are required to attend the calls, and inefficient tracking of follow ups and missed calls will end up in missing admissions too. These common issues can be rectified by using an efficient call management solution which includes:

Virtual number as Unique Number

A Virtual number will allow the institutions to publish a common unique number everywhere on their online and offline presence. This will reduce the confusing chances of splitting calls to different numbers and a single number ensures a perfect brand identity too.

IVR for Connecting directly

IVR will allow the callers to reach the right department. For an education institution, every caller might have different requirements such as to connect to the admission desk, Staff desk, accounts desk, management desk, or any other. An IVR can redirect them to the right department they want to connect to.

Click to Call for Easiness

Click-to-call is the best and suggested method to convert visitors to your website into leads and clients. When the customer sees your number on an online ad, your website, or even on social media, all they have to do is just click on the click to call enabled button and they will get a call back soon.

Outcome

The Admission team will get the confidence to address     all the queries and embark on the admission process.

A virtual     number can make communication easier.

Call monitoring and tracking feature empowers the     school to measure drop calls, conversions, and assess the admissions     funnel.

An IVR brings up a     professional image to your Institution.

Today, IVR takes care of the first level of communication that takes place with customers. it plays an important role in the first impression that is left on the callers. Now, every industry is using this IVR system to professionalize their business communication. We’ve all at some point in time experienced an IVR service. And we can realize that while some of them are easier to navigate to our destination and others which are very complex that is ending up confusing us. There is only one aspect to take care of by businesses. When you avail of IVR services from any company, they must ensure transparency and ease of navigation for their customers.

Things that you should ensure while choosing IVR Provider

The IVR     should come with facilities for an automated response after office hours     also. And a voice-recording system, availability during holidays, and     features for service quality assessment as well.

Ensure, it can stand for and     highlights the perfect brand image. a good IVR has the power to make or     break your brand.

Your Business IVR     must have the ability to route calls to the right department and not end     up leaving your customer dissatisfied.

A speech recognition system     will eliminate issues that will mean higher query resolutions, thereby     leading to effective time management.

Customers should be     well-informed about personalized, upcoming offers as well as important     upgrades. A good IVR     should be able to tap into the details of the customer and proceed with     targeted communication.

An effective IVR should be able     to promptly address all issues, if not through the automated system, then     through a live agent.

If your customers are bombarded     with promotional spam calls, right after calling your helpline, it ruins     your brand image.

Don’t confuse your customers     with multiple options. The communication should be clear, simple, and in     terms that are easy to comprehend.

Ineffective IVR Services results in poor customer service and useless marketing communication, which will help neither of the stakeholders. Versatility and being dynamic will help out businesses in the long run, when it comes to retention.

News and media are one of the leading businesses today and the role of news channels is the most important when it comes to connecting the common man to the current society and government. The exact purpose of our news channels is to keep update people about significant events and the news around them. Not only their reporting agencies do this job. Ordinary Citizens can also be a part of this reporting by giving information to them at the proper time. It is essential that all new channels must be available in the call attending system to connect people with them.

Toll-free Numbers are essential for a free call

A toll-free number is a freebie for your callers and it allows your viewers to reach your media for free. Purchase and publish an easy-to-remember toll-free number on your websites and all advertising channels. This will allow you to be just a toll-free call away for your viewers.

Answering Multiple Calls Simultaneously

As a big media or news channel, there is a chance of getting multiple calls at a time. This can be resolved by the solution cloud telephony. So, your viewer/caller will not get a busy tone while they try to connect your channel.

Missed Call Solutions to calculate the ROI on marketing campaigns

Missed call solutions are considered as one of the most efficient ways to monitor ROI on running marketing campaigns. A missed call number allows you to record the call data and track which marketing method is the most effective for your channel. All your customers will have to do is give a missed call and then you can use it to conduct polls and measure public opinion. By implementing this simple solution, news channels can provide their viewers with an easy method to participate and increasing the number of participants.

Automated and personalized recorded calls to your Viewers

News channels generally have a huge viewer base and so, it comes with the restriction of creating a personal connection with your viewers. It will be perfect if we can make automated and personalized recorded calls to your customers and inform them about important events, updates, or anything else at all using outbound calling and messaging services. Sometimes, these simple things can differentiate you from your competitors and help you generate much-needed loyalty from your customers.

Summarizing

With the implementation of cloud telephony solutions, several communication problems can be now get resolved. News channels can communicate with the public and common peoples can get live updates through an outbound call or message. The audience can be more involved with various campaigns, advertisements, and other related stuff. Missed call solutions can help news channels measure ROI on different marketing campaigns.