Oracle Named #1 In Digital Customer Engagement And Experience Analytics By Guidehouse Insights
Guidehouse Insights, a market intelligence and advisory firm, has recognized Oracle Energy and Water as the top provider in its Digital Customer Engagement and Experience Analytics report. Oracle excelled in all 10 criteria evaluated by Guidehouse Insights, emphasizing its commitment to enhancing customer engagement and experience. The report highlights Oracle's holistic approach, incorporating AI and behavioral science through the Opower platform, allowing utilities to influence various customer actions, from energy conservation to self-service tasks.
Oracle's extensive portfolio of solutions spanning billing, customer management, and operations, as well as its ability to integrate these systems effectively, contributed to its top ranking. Additionally, the Opower platform, integrated into Oracle Energy and Water's suite of SaaS applications, powers numerous products and services that enhance customer engagement, experience, and satisfaction.
The report acknowledges the evolving utility landscape, marked by increasing customer demands and regulatory obligations, and recognizes Oracle's role in harmonizing utility infrastructure and customer operations to achieve resilience and cost-efficiency.
Oracle's comprehensive approach extends to grid operations, offering technologies to unify data and processes from both customer and grid perspectives. The report also highlights Oracle's top rankings in other Guidehouse Insights reports, further underlining its leadership in the field.
This recognition reaffirms Oracle's commitment to helping utilities operate efficiently in an increasingly complex and distributed grid environment and reflects the trust placed in Oracle by its global client base. For more details, the full report is available for download.
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