#applecare

Dear Mr. Cook,

Or whoever reads this for him,

Apple once was the company of individuals. When Steve Jobs ran the company, he may have been an arrogant such-and-so, but he knew that without the customers, the company did not exist. Since then, it appears that Apple feels the opposite is true and that we should be grateful Apple deigns to let us buy their computers. I have been a loyal Apple customer since at least 1996. I have bought PowerPCs, iMacs, MacBooks, MacBook Pros, iPads, and iPhones. The way Apple treated me today, that relationship ends. Not another device. Not another dongle. Nothing.

This is not an extortive threat. By the time you read this, it will be in the wild, and it will continue to be spread. I have finally had it with Apple. I do not exist for you. You exist for me. And after this, you will not exist in my universe AT ALL.

Anent:

Latest, annotated version of why Apple is an awful company:

"M" key on the keyboard doesn't work. sent it to Cupertino. The repair was on hold waiting for my permission. Why? Because the screen has a small crack on the bottom, underneath the visible part, and they need my permission to fix it. I said it doesn't matter, don't worry about it, it doesn't affect the screen, just fix the keyboard.

They can't do it that way, they said. Rules. They don't want to return a product with any flaws I might sue them for not fixing later. I gave them permission to send it back unfixed, and they said no, they can either fix EVERYTHING or NOTHING. I get it back either perfect or unfixed. I said fine. Fix it. So they sent me an email with a link to follow to give them permission to fix it. I followed it.

Then I see I am going to be charged $99 to fix it. Now, you may not believe this, but I was unhappy, yeah, tense, yeah, but my voice was low, calm, and even, and my language was temperate. Not one swear word, not even a mild oath. I said, this computer has AppleCare on it. They said yes, but the damage was not the fault of the computer, so they have to charge me.

The debate then became: so in order for me to get my faulty computer fixed, I have to agree to a repair I do NOT want, and you are going to charge me for it?? The agent then adopted a cheery tone to tell me how the repair would have been $400 without AppleCare, so I am actually SAVING money!

Again. Even tone. No swearing. No bad language of any kind. But I said, your company is just one huge ripoff. Your company makes fancy-looking computers with components that are two or three generations behind similarly-priced Windows computers, you have the highest profit margin of any computer company, and you have to squeeze $99 out of a disabled person on a limited income? Do you not see how phenomenally unfair that is?

To which the supervisor (they gave me to one because the agent said he couldn't handle it) said, I am trying to help you, and if you don't want to cooperate, I'll have to end the call.

Really? I said. I am not yelling. I am not swearing. I am not even raising my voice. I am telling you how your company is a ripoff.

To which she said: if you choose to continue, I will have to end this call.

So I said FINE, and did what I had to do. After confirming with the supervisor that the repair was ordered and that it would proceed without interruption, and that nothing I would say would change that, I told her--in a tense but calm voice and with no disagreeable language--that her company was now every bit the evil corporation that Microsoft was when Apple became ascendant, and that they were coercing money I could not afford as a disabled person on a limited income with the threat of giving me back a broken computer if I did not comply. And that made them EVIL.

<rushed scripted response> "ThankyouforcallingApplehaveanicerestofyourdaygoodbye" <click>

I cannot believe I was ever an Apple fanboy. If it weren't for that Asus I have fucking up (it no longer recognizes my router and nothing I do to it changes that), I'd have told them to send me back the thing unfixed and just coped with the fucking broken "m" key. Yes, I am going to c/p this, and I am going to put it everywhere I can think, and I am going to send it as high up in Apple as I can. It will be pasted on every social media I can find until Apple breaks down and gives me back my $105 (taxes).

APPLE. IS. EVIL.

[picture of iPad Pro 11 with glass shatter in top left and three hard to see on camera cracks that radiate out, one going across the entire screen].

My lovely cat somehow got ahold of my iPad Pro, decided biting it would be fun, shattered the top left corner, which caused three significant cracks, one which goes across the screen. The damage is deep enough to affect the digitizer.

Kausen Dr., Elk Grove, California

Un análisis de BGR revela el complejo proceso que siguen los dispositivos de Apple una vez que un cliente decide devolverlos. Contrario a lo que muchos piensan, un iPhone o MacBook devuelto raramente vuelve a ponerse a la venta como “nuevo”, incluso si el empaque está intacto (Fuente BGR). Las tres rutas de un producto devuelto Apple tiene una logística circular diseñada para recuperar el valor…